I managed to get to gold as support in role queue beta and got up to 2375 in this season then started losing it all. Rn I’m sitting at 2045 and i refuse to play support bcs I don’t wanna lose my rank. I have about 15k heals per match and I think my team is performing well most of the time. I play mercy and moira.
Don’t play mercy and work on your Moira unless you have a Phara.
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yeah , moira is honestly freelo when played half decently.
In heal its pretty hard ranking up by solo queing, unless you are an extremely good ana / bap. Just play tank or dps, or queue with a good dps.
The game is broken beyond repair. I’m currently 3201 on Support (after hard solo grind from 2.8k as Ana). On dps and tank I have combined lost 1200+ SR this season. 2.3k on tank and 2.4k on dps - down from Diamond. I’m usually the only one who talks in voice, I wait for my team to group (which they never do) people are generally fed up and all they want is to kill the enemy team 1v6 because they saw a noobhunter clip. I had 5 thrower/leaver in a row in my tank games because they didn’t get to play Echo.
I would reccomend you taking a break and don’t play OW for a while. You could play tank or dps to learn and improve your understanding of the game but you should stay away from Support this season and wait for the next 
Why is the game broken? Obviously people are winning.
Matchmaking is broken. I seemed to be cursed on this account. My other account has games I enjoy - people talking, combo ults etc - still the exact same rank as my main account.
I think I have to actually document this stuff and post it on reddit for people to believe me.