Dear technical support,
Since in my last post no one could help me out (I'm having massive FPS drops in Overwatch 2 - Technical Support - Overwatch Forums) I’m creating this post hoping to get the attention I need.
As the title says, I’m having a lot of FPS drops in Overwatch 2, and I cannot understand why. It takes a lot to load up the models/maps, my 60 FPS goes to 30 → 20 → 60 → 50 → 9 → 45 → 60 → 30, etc.
I’m already playing with the lowest graphics/video settings, disabled all background apps, repaired the game and nothing. It seems like the game is consuming a lot of my CPU/memory. Don’t know why this is happening since I played Overwatch 1 without any problems.
I doubt about this being a hardware problem. I can play another games without any problems (but maybe I’m wrong). Here is the diagnostic logs (sorry if it’s in Portuguese, I don’t really know if those things is what I need to show you)
MSINFO : https://pastebin.com/say5cJBZ
DXDIAG: dxdiag - Pastebin.com
Hope we can figure it out together, and sorry if this is considered as a “repost”. I’m kinda frustrated as I’m 1 month waiting for a response.
Thanks for your attention, y’all.
1 Like
MSInfo —> Forbidden (#403)
DxDiag:
---------------
Display Devices
---------------
+ Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
...
+ Card name: NVIDIA GeForce GTX 1050
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 1050
DAC type: Integrated RAMDAC
to clarify before I look any further: OW runs on the graphics card and not the motherboard chipset ? sure you checked that?
before fresh driver install you used DDU (Display Driver Uninstaller)?
check the workaround:
tried to start battlenet in administratormode ?
many error messages related to windows 10:
1. ---------------
2. Diagnostics
3. ---------------
* Windows Error Reporting:
4. +++ WER0 +++:
5. Bucket de falhas 2142894440899638466, tipo 5
-6. Nome do Evento: AppHangB1
7. Resposta: Não disponível
8. ID do Cab: 0
* Assinatura do problema:
-9. P1: svchost.exe_Audiosrv
26. +++ WER1 +++:
27. Bucket de falhas , tipo 0
-28. Nome do Evento: AppHangB1
29. Resposta: Não disponível
30. ID do Cab: 0
* Assinatura do problema:
-31. P1: svchost.exe_Audiosrv
32. P2: 10.0.19041.1806
47. +++ WER2 +++:
48. Bucket de falhas 1613804248815186307, tipo 5
49. Nome do Evento: RADAR_PRE_LEAK_64
50. Resposta: Não disponível
51. ID do Cab: 0
* Assinatura do problema:
52. P1: Overwatch.exe
53. P2: 2.1.0.40853
72. +++ WER3 +++:
73. Bucket de falhas 1841803702420829506, tipo 5
74. Nome do Evento: RADAR_PRE_LEAK_64
75. Resposta: Não disponível
76. ID do Cab: 0
* Assinatura do problema:
77. P1: TS4_x64.exe
78. P2: 1.89.214.1030
97. +++ WER4 +++:
98. Bucket de falhas 2120644989160095743, tipo 5
-99. Nome do Evento: StoreAgentScanForUpdatesFailure0
100. Resposta: Não disponível
101. ID do Cab: 0
* Assinatura do problema:
-102. P1: Update;
103. P2: 8024001e
119. +++ WER5 +++:
120. Bucket de falhas , tipo 0
-121. Nome do Evento: StoreAgentScanForUpdatesFailure0
122. Resposta: Não disponível
123. ID do Cab: 0
* Assinatura do problema:
-124. P1: Update;
125. P2: 8024001e
140. +++ WER6 +++:
141. Bucket de falhas INVALID_REQUEST, tipo 0
-142. Nome do Evento: WindowsServicingFailureInfo
143. Resposta: Não disponível
144. ID do Cab: 0
* Assinatura do problema:
145. P1: 10.0.19041.1940:1
-146. P2: 0x800F0984 0x800F0984 Matching binary: TSMSISrv.dll missing for component: amd64_microsoft-windows-t..-tsappsrv-component_31bf3856ad364e35_10.0.19041.2075_none_e3b0fcc6a79fa1ca
162. +++ WER7 +++:
163. Bucket de falhas 2242178912029544707, tipo 5
-164. Nome do Evento: RADAR_PRE_LEAK_64
165. Resposta: Não disponível
166. ID do Cab: 0
* Assinatura do problema:
-167. P1: TiWorker.exe
168. P2: 10.0.19041.1940
187. +++ WER8 +++:
188. Bucket de falhas , tipo 0
-189. Nome do Evento: WindowsServicingFailureInfo
190. Resposta: Não disponível
191. ID do Cab: 0
* Assinatura do problema:
192. P1: 10.0.19041.1940:1
-193. P2: 0x800F0984 0x800F0984 Matching binary: TSMSISrv.dll missing for component: amd64_microsoft-windows-t..-tsappsrv-component_31bf3856ad364e35_10.0.19041.2075_none_e3b0fcc6a79fa1ca
214. +++ WER9 +++:
215. Bucket de falhas , tipo 0
-216. Nome do Evento: WindowsServicingFailureInfo
217. Resposta: Não disponível
218. ID do Cab: 0
* Assinatura do problema:
219. P1: 10.0.19041.1940:1
-220. P2: 0x800F0984 0x800F0984 Matching binary: TSMSISrv.dll missing for component: amd64_microsoft-windows-t..-tsappsrv-component_31bf3856ad364e35_10.0.19041.2075_none_e3b0fcc6a79fa1ca
`
maybe worth a try too
1 Like
Hello there! First of all, thank you so much for answering and try to help me! I’ll try to answer all of your questions:
1-> Yes, OW runs on the graphics cards. I defined that in windows configuration AND in NVIDIA configuration.
2-> I never used DDU, I install the majority of the drivers with NVIDIA Experience.
3-> Yes, I use adminstrator mode to start battlenet. In fact, each time I need to play OW I need to: Restart PC → close all background apps-> restart explorer service and desktop service → open battlenet with administrator mode → close the battlenet app before OW opens → play for 20 minutes before the game starts with FPS drops. Sometimes I need to open the game, go to hero gallery or custom mode, let it load all the assets and restart the game to actually play it.
4-> Didn’t know I had that many errors in Windows 10! I’ll try to fix that, thanks for linking one possible solution!
5-> I’ll check it out the overheating problem too. I already play with a cooler below my laptop.
Again, I really appreciate your attention. I’ll try out your possible solutions.
1 Like
maybe we’re lucky and can improve something for you
DDU ensures the complete and residue-free removal of the old graphics card drivers (otherwise old data/files could be responsible for unstable or faulty performance)
please remember to upload your MSInfo again. i could not check these.
Pastebin didn’t let me share MSInfo, so I uplodad it on Gist. I think you can check it out already
MSInfo–> https://gist.github.com/SilverFroste/1f0c70e5696e8619e3908be63b808603
[Programas de arranque]
Programa Comando Nome de utilizador Localização
-OneDrive "c:\users\rafae\appdata\local\microsoft\onedrive\onedrive.exe"
-Discord c:\users\rafae\appdata\local\discord\update.exe --processstart discord.exe
-com.squirrel.Teams.Teams c:\users\rafae\appdata\local\microsoft\teams\update.exe --processstart "teams.exe" --process-start-args "--system-initiated"
+OPENVPN-GUI c:\program files\openvpn\bin\openvpn-gui.exe
-Parsec.App.0 c:\program files\parsec\parsecd.exe app_silent=1
+Opera GX Browser Assistant c:\users\rafae\appdata\local\programs\opera gx\assistant\browser_assistant.exe
-CCXProcess "c:\program files (x86)\adobe\adobe creative cloud experience\ccxprocess.exe"
-btweb "c:\users\rafae\appdata\roaming\bittorrent web\btweb.exe"
-Spotify c:\users\rafae\appdata\roaming\spotify\spotify.exe
SecurityHealth %windir%\system32\securityhealthsystray.exe
RtkAudUService "c:\windows\system32\rtkauduservice64.exe"
-AdobeAAMUpdater-1.0 "c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"
-AdobeGCInvoker-1.0 "c:\program files (x86)\common files\adobe\adobegcclient\agcinvokerutility.exe"
autostart quite overloaded
marked red: these are programs / tasks that are running in the background meantime and may require network access … they also use up resources unnecessarily
I would try deactivating it in autostart, then reboot and then check whether OW is more stable … and/or uninstall it right away
marked green: do you play OW over VPN? do you need the Opera addon?
I would disable them too
Hey! So thats strange with the autostart. I have all of those apps with autostart deactivated (via Task Manager). Is there any other way to deactivate it that I’m not aware of?
And about VPN, I have it disabled in Opera. In fact, I never run OW or any other game with Opera opened.
To finish up my answer, I’ll say: I tried reinstalling drivers with DDU and repaired some of the windows system files. I must say, main menu opens a lot faster, but in-game (AKA in match) I’m still having a lot of problems with models load time and FPS drops.
I really appreciate your patience for helping me!