Massive Latency Spikes (>1000ms) leading to disconnection

Technical Support
1

I’ve been having connection issues recently that involve massive latency spikes that continue climbing (up to 2000ms in the worst cases) until I get a disconnection. This problem seems to exclusive to Overwatch, although I haven’t tested it extensively in other games. I have WinMTR results below which cover about 30 minutes of play where this problem occurred once. Any help will be greatly appreciated.
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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
ttrouter - 2 2415 2369 0 5 216 1
No response from host - 100 521 0 0 0 0 0
host-78-151-229-225.as13285 . net - 1 2541 2527 4 12 360 5
host-78-151-229-224.as13285 . net - 1 2577 2571 4 13 515 5
host-78-144-9-27.as13285 . net - 1 2561 2551 12 21 252 12
host-78-144-14-164.as13285 . net - 1 2557 2546 10 20 480 12
195.66.226.234 - 1 2561 2551 12 24 414 13
ae1-br01-eqld5.as57976 . net - 1 2573 2566 17 27 266 40
et-0-0-2-br02-eqam1.as57976 . net - 2 2406 2362 17 44 4994 31
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
No response from host - 100 521 0 0 0 0 0
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WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Heya CharlesOD,

Looking over that WinMTR you have, it does show minor packet loss on every single connection that is going to our server. It’s slight however you can see on line 9 that the worst column has a really high number. That will be attributing to that one lag spike you had during the 30 minutes you ran this test.

This would be in between our servers and your internet providers servers however your Internet Provider will have a means to document and report on the issue. I would reach out to them and show them this connection test you have to describe the issue at line 9 that needs investigating. They may need other types of tests too like a traceroute so do be prepared to potentially do some more testing.

Hopefully it’s something that’s easy enough for them to fix so you can have some lag free battling in Overwatch :slight_smile: