I opened up a Ticket because my Account got hacked and the Ticket just disappeared. It’s not even in the Archived section it’s completely gone. I already waited on a response for like 5 days now and now it’s gone. Do I have to reopen a new Ticket? or does this mean someone is currently looking into it?
Id reopen one 
hope it stays this time. Be polite
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In the end the Ticket disappears because they answer to the hacked accounts email