Hi, I have the following problem. I accidentally deleted the authenticator on my cell phone and can no longer access my main account. I need urgent help but no customer support has contacted me.
There is also no telephone customer support or chat support. I can’t even unsubscribe from WoW. It will simply continue to be debited.
I do not know how to continue.
Hi,
considering you posted a Ticket ID, I assume a Game Master has already taken care of your issue. If not, you can try to temporarily remove your authenticator if you’re stuck trying to log into your account.
You might be entitled for a refund if the game time was not used. Please also get in touch with a Game Master regarding this, as billing issues cannot be handled in the forums. Thanks!