Hi Blizzard forums,
I work for IT within a school and we are attempting to set up PCs with Overwatch 2 for eSports and are running in to a few problems. The Blizzard app installs ok and Overwatch installs and updates fine but when the game itself is loaded the main menu does not appear and Connecting does not disappear. The proxy is not on.
I have ran WinMTR.exe on the IP address 185.60.114.159 and the results are below (added spaces because unable to include links in posts_:-
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 192.168.6.100 - 0 | 310 | 310 | 0 | 1 | 91 | 1 |
| smoothwall.local - 0 | 310 | 310 | 0 | 0 | 0 | 0 |
| 148.253.172.29 - 0 | 310 | 310 | 1 | 1 | 3 | 1 |
| 100.66.7.213 - 1 | 307 | 306 | 0 | 1 | 260 | 0 |
| 5-22-136-182. host. as51043. net - 1 | 307 | 306 | 0 | 0 | 26 | 0 |
| 5-22-136-3. host. as51043. net - 0 | 310 | 310 | 11 | 12 | 36 | 12 |
| 100.127.0.65 - 0 | 310 | 310 | 11 | 12 | 26 | 11 |
| 159.242.92.2 - 0 | 310 | 310 | 1 | 1 | 24 | 2 |
| 159.242.92.5 - 0 | 310 | 310 | 1 | 1 | 16 | 1 |
| 159.242.92.7 - 0 | 310 | 310 | 5 | 5 | 31 | 5 |
| 5-22-136-205. host.as51043. net - 0 | 310 | 310 | 5 | 6 | 35 | 5 |
| be1-36.thw-core01. network.aspirets. com - 0 | 310 | 310 | 11 | 11 | 24 | 11 |
| ldn-b1-link.ip. twelve99. net - 0 | 310 | 310 | 11 | 11 | 15 | 11 |
| ldn-bb1-link.ip .twelve99.net - 85 | 71 | 11 | 0 | 11 | 11 | 11 |
| adm-bb1-link.ip .twelve99.net - 0 | 310 | 310 | 19 | 19 | 20 | 19 |
| adm-b10-link.ip. twelve99. net - 0 | 310 | 310 | 17 | 17 | 35 | 17 |
| blizzard-ic348623-adm -b10.ip.twelve99-cust.net - 0 | 310 | 310 | 17 | 21 | 97 | 19 |
| ae1-br02- eqam1.as57976. net - 37 | 114 | 72 | 0 | 781 | 4454 | 4043 |
| et-0-0-3-br02- eqpa4.as57976. net - 6 | 244 | 230 | 23 | 152 | 4410 | 67 |
| et-0-0-1-pe02- eqpa4.as57976. net - 0 | 310 | 310 | 23 | 23 | 46 | 23 |
| 137. 221.66.35 - 0 | 310 | 310 | 22 | 22 | 23 | 22 |
| 185. 60.114.159 - 0 | 310 | 310 | 22 | 22 | 23 | 22 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
This is the result from Looking Glass:-
TRACEROUTE:
traceroute to 148.253.172.18 (148.253.172.18), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.781 ms 3.094 ms 3.325 ms
2 * * *
3 137.221.66.44 (137.221.66.44) 1.182 ms 1.184 ms 1.184 ms
4 137.221.78.50 (137.221.78.50) 10.805 ms 10.804 ms 10.805 ms
5 * * *
6 * * *
7 137.221.79.32 (137.221.79.32) 7.389 ms 7.047 ms 7.459 ms
8 * * *
9 36.ma1-core01. network.aspirets. com (5.22.136.89) 13.830 ms 13.821 ms 13.505 ms
10 5-22-136-204. host.as51043. net (5.22.136.204) 13.503 ms 13.444 ms 13.416 ms
11 159.242.92.6 (159.242.92.6) 16.998 ms 16.666 ms 16.761 ms
12 159.242.92.4 (159.242.92.4) 16.913 ms 16.894 ms 16.671 ms
13 159.242.92.3 (159.242.92.3) 19.974 ms 20.029 ms 20.325 ms
14 * * *
15 5-22-136-2. host.as51043. net (5.22.136.2) 17.210 ms 17.277 ms 17.171 ms
19/01/2023 16:03:51 UTC
I hope this is enough information to help you help us. Please let me know if there is anything else I can provide.
Thanks in advance!