hello,
I wanted to play some overwatch but when I launch it is says “Playing” then I get a black screen for 2-3 seconds and the status goes back to “Play”. I restarted my PC multiple times but couldn’t solve the issue.
Any help would be greatly appreciated.
Gleb Salihov
Hello xXRIPZuniXx,
If you have Razer Chroma SDK installed in your computer, make sure you completely uninstall it. We’ve seen several cases where it was causing conflict with the game and preventing it from loading.
Make sure both your operative system and drivers are up to date:
battle.net/support/article/31024
Make sure you deactivate Xbox DVR:
battle.net/support/article/92046
Close background applications to make sure there’s no other program interfering with the game:
battle.net/support/article/23848
If the issue persists, please create your DxDiag and MSInfo files:
battle.net/support/article/12988
You can paste the content of each file on a web like Pastebin and provide us with the links. If it doesn’t let you publish your message because of the links, try to paste them using the preformatted text option (</> button).
Got feedback about the support I’m providing? Leave your comments here!
Im having this exact same error. I can’t get into play overwatch due to the black screen launching for 2-3 seconds, then it just returns me to the log in screen. I’m not having any luck with any of those solutions
As DonJuono said, we’d need to look at your system files if the solutions provided don’t solve the issue.
It’d be better if you create your own thread, since it makes following up the case much easier.
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