Packet Loss Issues / Network Connectivity

Technical Support
1

Hi all,

I keep getting the orange warnings down the left hand side of the screen and some juttering / false animation registering in my games. This has never been an issue before - all drivers are up to date, firewall settings checked, ports opened up and 67 Download 20 Upload FTTP connection.

Looks like this IP is dropping a tonne of packets : - 81.139.58.177

Happy to run any further diagnostics if needed but it looks pretty clear cut.

Cheers in advance!

Matt

2

Hello MarcoLoco,

Could you try to reset your network devices as it is mentioned in here?

Additionally I would also suggest that you try the steps from this article as well!

3

Hiya,

Tried both of these multiple times - seems like it’s an error with one of your hops. Is there anything you can do to resolve the issue at all? Judging by the forums, I’m not the only one experiencing these issues.

EDIT: Have just repeated these steps to no avail, the issue still persists.

Thanks,

Matt

4

smart idea to post your own ip into a forum

i mean like you are from the uk right?
http://prntscr.com/qljiw7

and your ISP is BT am i right my boi

and to answer your question your connection is dropping packets which means the connection isnt really good because:

  1. you dont have enough bandwidth
  2. you are using wifi
  3. the cable in the ground is defect (possible but not that likely in my opinion)
  4. the cables in the building arent that good
  5. you dont have a firewall exception for overwatch
5

Having a blonde moment. Bit of an oversight on my part, removed the paste bin link and would appreciate the snip being removed (Y)

Dont think it’s due to my connection, it looks like it’s a Blizzard hop falling over, just need them to confirm.

6

Hi there MarcoLoco,

I’m not sure what diagnostics were provided previously, but the IP from your original post looks to be from BT and if that’s the specific node you’re having problems with, you’ll probably want to contact them directly and let them know.

As for what you can try on your end for now, you can find more info and resources in the sticky over here: Common Connection and Latency Issues.

There you can also find details on further diagnostics to run. If you don’t want to post the results publicly, you can also contact us directly here and attach the requested files to your ticket.

7

Only experiencing issues with Overwatch. Same thing during the whole day

tracert link

https pastebin com/sAvCs1TK

for 185.60.112.157 everything is just fine

thanks

8

by some reason i can’t insert proper link in here.

9

Thanks for the reply - going to have a word with them and see if I can fix it.