Packet loss issues?

Technical Support
1

Hello, can you help me with this please?

Suddenly having lots of troubles. Never had issues before.

TRACEROUTE:
traceroute to 45.136.157.69 (45.136.157.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.339 ms 0.349 ms 0.349 ms
2 37.244.24.2 (37.244.24.2) 0.557 ms 0.670 ms 0.804 ms
3 Blizzard Blizzard 1.126 ms 1.240 ms 1.253 ms
4 137.221.66.44 (137.221.66.44) 1.143 ms 1.148 ms 1.528 ms
5 137.221.78.72 (137.221.78.72) 1.133 ms 1.135 ms 1.137 ms
6 137.221.78.34 (137.221.78.34) 1.243 ms 1.069 ms 1.044 ms
7 ti9000b400.ti.telenor. net (80.249.209.192) 0.870 ms 0.979 ms 0.957 ms
8 ti3004c400-ae2-0.ti.telenor. net (146.172.105.10) 20.179 ms 20.171 ms 20.279 ms
9 ti3006c400-ae1-0.ti.telenor. net (146.172.99.177) 20.026 ms 20.037 ms 20.117 ms
10 * * *
11 62.119.219.138 (62.119.219.138) 19.679 ms 19.816 ms 19.814 ms
12 * * *
13 * * *
14 * * *
15 * * *

12/10/2019 02:52:00 UTC

TRACEROUTE:
traceroute to 45.136.157.69 (45.136.157.69), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.327 ms 0.306 ms 0.293 ms
2 37.244.25.130 (37.244.25.130) 0.562 ms 0.670 ms 0.782 ms
3 Blizzard Blizzard 1.279 ms 1.313 ms 1.369 ms
4 137.221.66.32 (137.221.66.32) 0.994 ms 1.060 ms 1.180 ms
5 137.221.77.70 (137.221.77.70) 7.565 ms 7.567 ms 7.566 ms
6 137.221.65.19 (137.221.65.19) 19.743 ms 17.109 ms 17.068 ms
7 137.221.79.34 (137.221.79.34) 7.708 ms 7.673 ms 8.007 ms
8 ti9002b300.ti.telenor. net (195.66.225.107) 7.940 ms 7.951 ms 7.979 ms
9 ti3003c400-ae3-0.ti.telenor. net (146.172.105.13) 33.462 ms 33.398 ms 33.529 ms
10 ti3153c400-ae1-0.ti.telenor. net (146.172.102.157) 51.474 ms 49.222 ms 49.157 ms
11 * * *
12 62.119.219.138 (62.119.219.138) 33.040 ms 33.034 ms 33.028 ms
13 * * *
14 * * *
15 * * *

12/10/2019 02:52:00 UTC

PING:
PING 45.136.157.69 (45.136.157.69) 56(84) bytes of data.

— 45.136.157.69 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

12/10/2019 02:52:00 UTC

PING:
PING 45.136.157.69 (45.136.157.69) 56(84) bytes of data.

— 45.136.157.69 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

12/10/2019 02:52:00 UTC

MTR:
Start: Sat Oct 12 02:52:00 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.3 0.2 0.5 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.1 1.2 1.1 1.4 0.0
4.|-- 137.221.66.44 0.0% 10 21.4 3.3 1.0 21.4 6.4
5.|-- 137.221.78.72 0.0% 10 1.0 2.0 0.8 11.4 3.3
6.|-- 137.221.78.34 0.0% 10 1.2 2.5 1.1 13.1 3.7
7.|-- ti9000b400.ti.telenor. net 0.0% 10 1.8 1.0 0.8 1.8 0.0
8.|-- ti3004c400-ae2-0.ti.telenor. net 0.0% 10 19.9 20.0 19.9 20.2 0.0
9.|-- ti3006c400-ae1-0.ti.telenor. net 0.0% 10 20.1 21.1 19.9 29.9 3.1
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 62.119.219.138 0.0% 10 19.7 19.6 19.6 19.7 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2019 02:52:00 UTC

MTR:
Start: Sat Oct 12 02:52:00 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.7 0.0
2.|-- 37.244.25.2 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- Blizzard 0.0% 10 1.2 1.3 1.1 1.5 0.0
4.|-- 137.221.66.34 0.0% 10 1.0 1.1 1.0 1.2 0.0
5.|-- 137.221.77.70 0.0% 10 7.6 18.3 7.4 99.9 29.1
6.|-- 137.221.65.19 0.0% 10 7.4 7.7 7.4 9.7 0.6
7.|-- 137.221.79.34 0.0% 10 20.6 9.0 7.5 20.6 4.1
8.|-- ti9002b300.ti.telenor. net 0.0% 10 8.3 10.8 8.0 31.6 7.3
9.|-- ti3004c400-ae13-0.ti.telenor. net 0.0% 10 35.2 35.2 35.0 35.5 0.0
10.|-- ti3006c400-ae1-0.ti.telenor. net 0.0% 10 35.2 35.8 34.9 38.7 1.2
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- 62.119.219.138 0.0% 10 35.2 35.2 34.6 38.8 1.2
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2019 02:52:00 UTC

2

Hello III!

The tests above are not showing packet loss or major problems in general (the 100% packet loss you see in the Ping test only means that the destination IP is protected from this kind of tests), they are however showing only part of the routing of the connection.

Would you be so kind as to run a WinMTR test as well and post the results?

If you don’t mind also describing exactly what kind of problems you are experiencing please do so, that may be an important detail to take into account :slight_smile:

3

Sorry for wasting your time with the original info in the last post.

I have done a WinMTR on the actual server I am playing in game during the match. My problems are constant packet loss.

Here is the results:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 558 558 0 0 16 0
host.45.136.156.1.bitcom.se 80 133 27 8 11 23 14
10.68.207.25 80 133 27 7 12 30 19
ti3001c360-ae64-0.ti.telenor.net 83 129 22 16 20 32 18
ti3006c400-ae5-0.ti.telenor.net 83 129 22 17 24 99 17
No response from host 100 111 0 0 0 0 0
10.67.216.10 80 133 27 16 19 37 16
62.119.219.137 77 137 32 16 20 38 19
ti3153c400-ae9-0.ti.telenor.net 83 129 22 23 27 36 27
ti3163c360-ae12-0.ti.telenor.net 80 133 27 24 30 98 30
ti3002b400-ae3-0.ti.telenor.net 80 133 27 25 28 41 25
netnod-ix-ge-a-sth-1500.blizzard.com 83 129 22 25 30 50 27
ae1-br01-eqsk1.as57976.net 80 133 27 35 41 98 37
et-0-0-3-br01-eqam1.as57976.net 87 125 17 38 50 98 52
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
4

Thanks for the WinMTR log! The recorded data does seem to show what could be a fairly substantial amount of data packet loss occurring very early in your connection route, basically right after your router.

I’m using the term could here because there is also a slim chance this is a form of highly aggressive synthetic firewall filtering out the testing packets WinMTR utilizes… but if that is not the case (and probably even if it is…) you will want to forward these test results to your ISP so they can take a look at it.

5

Thanks for your help.