Hello Blizzard support, i have a problem with some random lag in my Overwatch games for about a week now,before this week everything was fine and never had a problem with the game.My problem is that i log into the game just fine then i start playing a game with ~85 ping which was always normal for me and after i play a couple of games my ping goes from 85 to 180-190 and just remains stable there.Before contacting you i contacted my ISP numerous times they said they found no errors in my connection but they did change my connection to fast path from interleaved but the problem persisted and i even tried changing my modem router device and forwarding ports but again had no luck with it.It seems it’s just with Overwatch i had no ping problems like this with other games and just tried to contact you if you can solve my issue or help me understand what’s the problem here.Thank you for your time!
Hello, DiamondxDust
I am sorry you are experiencing these issues in Overwatch. Often users will experience these types of issues when the internet connection they are using is not ‘up to scratch’ for fast paced online multiplayer games. You should first check that your router does not have any issues to eliminate that being a factor.
I would also like to know are you using an Ethernet Cable connection to your internet from your PC/Console or are you using a wireless connection. Also, has this just recently started happening/have you had any ping issues with overwatch and other games in the past?
Storxm
Hello DiamondxDust,
Could you generate the following diagnostics while having high latency, and post the results here?
- Traceroute (right after a disconnection or whenever you’re experiencing the issue)
- Pathping (right after a disconnection or whenever you’re experiencing the issue)
- WinMTR (right after a disconnection or whenever you’re experiencing the issue)
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