Ping Spikes/Packet Loss on EU servers

Technical Support
1

Hello!

Hi. Every 10-15 sec, my ping jumps up and down (88/90 - 120/130), and netgraph show me Loss IN -5-10%. (game is very lagging)

It started a week ago.

Just traceroute to 185.60.112.157

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 125 125 0 0 1 0
10.87.255.126 - 0 125 125 1 1 2 1
lag-2-435.bgw01.omsk.ertelecomru - 0 125 125 0 0 12 2
ertelekom-ic-313399-mow-b4.c.telianet - 0 125 125 34 34 42 34
mow-b4-link.telianet - 0 125 125 45 45 75 45
ffm-bb4-link.telianet - 0 125 125 72 72 79 72
ffm-b1-link.telianet - 0 125 125 72 74 90 77
blizzard-ic-316506-ffm-b1.c.telianet - 0 125 125 69 69 85 69
ae1-br01-eqfr5.as57976net - 2 118 116 76 90 210 76
et-0-0-2-br01-eqam1.as57976net - 0 125 125 73 79 180 73
et-0-0-31-pe02-eqam1.as57976net - 1 121 120 74 84 104 77
185.60.112.157 - 1 121 120 74 84 105 75

this ae1-br01-eqfr5.as57976net lag and lose packets. Please fix it.

1 Like
2

Hello OldSchool80s,

Could you please run another WinMTR for some minutes, to see if we find some patterns there?

Would be helpful if you could also provide the following data:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!

3

Hello, Delmoryth! I have the same trouble.

5.42.168.117
Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 326 326 0 0 0 0
10.134.77.1 0 326 326 2 2 9 2
10.134.252.41 0 326 326 6 6 10 6
nat1-c.xtrim.ru 0 326 326 6 6 15 6
nat1-j-gw.xtrim.ru 0 326 326 6 7 41 6
ae16-228.RT.KM.SPB.RU.retn.net 0 326 326 6 7 28 7
ae3-8.RT.TC2.AMS.NL.retn.net 0 326 326 38 39 85 39
80.249.208.83 0 326 326 46 47 66 47
ae1-br02-eqam1.as57976.net 0 326 326 47 95 788 49
No response from host 100 66 0 0 0 0 0
No response from host 100 66 0 0 0 0 0
No response from host 100 66 0 0 0 0 0

5.42.184.171
Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 306 306 0 0 1 0
10.134.77.1 0 306 306 1 4 51 3
10.134.252.41 0 306 306 5 5 20 5
nat1-c.xtrim.ru 0 306 306 5 10 39 9
nat1-j-gw.xtrim.ru 0 306 306 5 11 54 9
ae16-228.RT.KM.SPB.RU.retn.net 0 306 306 5 11 38 11
ae3-8.RT.TC2.AMS.NL.retn.net 0 306 306 37 39 92 38
80.249.208.83 0 306 306 46 48 73 56
ae1-br02-eqam1.as57976.net 0 306 306 46 78 567 49
et-0-0-3-br02-eqpa4.as57976.net 1 301 300 57 97 1081 60
No response from host 100 62 0 0 0 0 0
No response from host 100 62 0 0 0 0 0
No response from host 100 62 0 0 0 0 0

185.60.112.157
Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 335 335 0 0 1 0
10.134.77.1 0 335 335 1 1 3 2
10.134.252.41 0 335 335 5 5 21 5
nat1-c.xtrim.ru 0 335 335 5 5 16 5
mx80.xtrim.ru 0 335 335 5 5 34 6
ae16-228.RT.KM.SPB.RU.retn.net 0 335 335 5 6 45 6
ae3-8.RT.TC2.AMS.NL.retn.net 0 335 335 37 39 81 38
80.249.208.83 0 335 335 45 46 85 46
ae1-br01-eqam1.as57976.net 0 335 335 45 61 431 46
et-0-0-31-pe02-eqam1.as57976.net 2 319 315 41 49 73 57
137.221.66.47 1 323 320 39 47 70 56
185.60.112.157 0 335 335 41 49 87 59

185.60.114.159
Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 311 311 0 0 1 0
10.134.77.1 0 311 311 1 2 3 2
10.134.252.41 0 311 311 6 6 8 6
nat1-c.xtrim.ru 0 311 311 6 6 18 6
nat1-j-gw.xtrim.ru 0 311 311 6 7 32 7
ae16-228.RT.KM.SPB.RU.retn.net 0 311 311 6 7 40 6
ae3-8.RT.TC2.AMS.NL.retn.net 0 311 311 38 40 93 39
80.249.208.83 0 311 311 46 47 63 48
ae1-br02-eqam1.as57976.net 1 300 297 47 72 488 81
et-0-0-3-br02-eqpa4.as57976.net 0 309 309 56 90 1539 56
be2-pe01-eqpa4.as57976.net 1 308 307 49 57 90 61
No response from host 100 63 0 0 0 0 0
No response from host 100 63 0 0 0 0 0
No response from host 100 63 0 0 0 0 0

Details of issue: Unstable latency, ping spikes from 60 to 90 (ams1), and 70 to 100 (cdg1). More details and netgraph here: - YouTube
Date/time it started: ~7 days ago
City/Country: Volkhov/Russia
Internet Provider: Xtrim

4

Hello. This is a common problem in Russia. (I am from Omsk, Russia) Beginning on November 3. We all experience high ping here ae1-br01-eqfr5.as57976.nеt
Topics on the Russian forum

5

If you’re having a similar issue, please make sure to provide all the following data so we can review it and escalate to our technicians if necessary:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!