Players are muted and I can't unmute them

Players on each team have the muted icon on voice and text chat and I can’t unmute them. After playing in custom games it seems like it mutes specific people and leaves others unmuted. All of them are above endorsement level 0, and sometimes relaunching overwatch works but only for 1 game

i have the same as well and these ow greedy mf took down the support where u can submita ticket and now ur forced to go throughb stuff that doestn even help. but i have this problem as well. i hope this problem get solved. cuz then i cant text my wife when we both play ow