Question about Legendary Edition In-Game Content (+ added reply from Support)

Technical Support
1

I got an email today telling me to update to the Legendary edition at a discount. I was curious, I don’t remember hearing about a legendary edition, I remember the one I bought was origins edition if I recall correctly.

So not knowing what it was, I clicked the upgrade button only to see it says that I already own that. So I assume it was a renaming for the origins edition. But I saw that the Legendary edition now additionally offers 5 Legendary skins + 5 epic skins. If I, according to Blizzard, already own the Legendary edition, how come I didn’t receive those? And why is it that a person who buys the game later than its release (already been a couple years in the meanwhile) gets more stuff than what I got initially by getting the “same” more expensive version of the game?

I mean 5 legendary + 5 epic skins, is quite a big deal for a player like me. I don’t get to play that much because of work and stuff.

So yeah, how come we origins owners don’t get those?

EDIT: Got an interesting reply about this from customer support. See my post below.

2

Hi.
Exactly yes. Owners of Origins/GOTY version cannot upgrade to Legendary version.
In fact, it could be said that you want to buy only skins because the new version differs from the previous ones.

3

And you know what is worse? Twice I bought the loot boxes worth 40€, I cannot recall the first time as it was quite a while ago, but definitely the last time I got it (when anniversary event was just released), I didn’t even get as many legendary skins as you get on the Legendary edition. I only got 4. 3 event skins and 1 normal skin. No wonder my country banned loot boxes.

Damn I feel stupid now

4

I understand your disappointment because I would be eager for these legendary skins myself :slight_smile:
Unfortunately, the purchase of boxes does not guarantee legends and this is clearly defined.

Once I thought that the only guarantee of receiving any kind of skin is for example the purchase of a virtual ticket on Blizzcon where it is clearly defined what you get :slight_smile:

5

Talking to customer support about this complaint, this is the reply I got:

When asked why there is a significant difference in terms of content comparing the legendary edition with the origins edition I got a:
“I don’t know”
“:)”
“you’d have to ask the Devs”

As if they are mocking me. And as if there is a simple way to contact the Devs.
And later when I told them that it’s an unfair decision of Blizzard, because those guaranteed legendary and epic skins are worth at least 30€, and it’s additional content you get on top of all the origins edition goodies. And I am not allowed to get those extra skins. Even if I were to get it now (which costs 10€ atm to get the upgrade from standard edition) it’s still a better deal than getting lootboxes.
I was told:
“I’m afraid that is the way of life, Itachi” (replaced my real name with my user name)

I was surprised. This is not what I expected from Blizzard. It’s kinda unfair, I guess I simply have get over it.

EDIT: I do have to admit that many stuff get A LOT cheaper over time, and it’s been 2.5 years. There hasn’t been any significant price drop in overwatch msrp, I guess that is one way for blizzard to compensate for that. But I do indeed wish I could get skins that easily, lootboxes leaves it to luck, and it seems like I’m not very lucky :laughing:

6

Origins and Legendary are probably the same thing technically with two different marketing names (this is why you can’t upgrade to the same thing). I understand the price drop and the fact that effectively the same edition sold at different times contains different “extras”.

I think OP’s problem here is that the origins skins and the “extras” are technically handled in very different ways:

Everyone having origins/legendary edition automatically HAVE the origins skins: every origins/legendary owner (not only new buyers) would probably get all newly added origins skins. Owning the right edition is the only condition of having those skins.

However, the extras (epic/legendary skins) are probably handled in a special way giving those skins to the buyer as a one-off action at the time of purchase. One crazy idea I was thinking about was that adding an OW Legendary edition key on the Blizzard account page might re-trigger that one-off action but its a risky thing to try as it might simply waste a Legendary key that is more expensive than an upgrade. However, if it worked it could still be cheaper than getting the skins from loot boxes.