Razer Ornata Chroma walking even though not pressing movement keys

Technical Support
1

Sometimes one of the movement keys just keeps holding even though no keys are being pressed
Only happens on the Ornata Chroma though
Same problem for my friend
The problem caused me many misplays and sometimes deaths
Any Fixes?

Edit: probably should’ve mentioned: Razer Ornata Chroma is a keyboard, no problems with mice

2

We’ve lately been looking into a few rather similar reports (movement inputs getting stuck with some particular types of mice) - could you please try toggling the High Precision Mouse Input setting to see if that makes any difference for you?

This setting can be accessed by:

  1. Opening your Options on the main menu or in game menu
  2. Choosing the Gameplay tab at the top
  3. Scrolling waaaaay to the bottom to enable High Precision Mouse Input

Please let us know whether or not this works for you. We’d also be curious if other mice of yours work around the problem (if you have different mice available to test on).

3

Hello, there.
I have the same keyboard and I had a similar problem once.
As far as I can remember there could be two reasons: Razer Synapse or Discord software.

Maybe the problem is different but you can check it.

4

Having a similar issue with an Asus ROG Horus - only since the last patch but it seems to walk a bit or sidestep etc when im not actually pressing anything

5

Oh and as a point of reference the Razer Ornata and ASUS ROG Horus are both keyboards btw…

6

Sorry for the misunderstanding, it happens on a keyboard, not mouse.

7

Hey guys!

The quickest and easiest troubleshooting for any hardware issue like this would be to completely uninstall any software that’s related to it, and try using the hardware as just a simple Plug & Play device.

While the software that comes with it is often really useful for many different reasons, sometimes it can interfere, so removing it from the equation by uninstalling and restarting will help confirm if that’s the case or not.

Otherwise, try using different hardware and different USB ports just to check for any other input problems, there’s rarely a one-size-fits-all solution :slight_smile:

8

Did uninstalling Razer software fix this for anyone? I just got a Razer Ornata Chroma and am also having this issue, but I also have a Razer laptop that I play on -so uninstalling the related software is taking the entire Synapse and Cortex suite off of my laptop.

This sticking only happens in Overwatch. It is not a hardware issue.

9

Heya melecity,

Does enabling High Point Precision help? For some players, having this disabled results in issues similar to what you are describing.

10

It was not enabled to begin with. I just got a different keyboard from a different manufacturer (Logitech G815) and it’s still doing this. Before switching, I did disable Razer Cortex/Synapse/Central and still had the problem as well.

11

So still no fix for this? I have the same keyboard, and when I play Overwatch (this only happens when I play Overwatch, it does not happen when I play Paladins, GTA, or WoW) I’m running around and cant control my movements. Come on guys…

12

Get new hardware? Really? Razer is a reputable company known for making quality gaming hardware. Get new hardware… Why dont you get this keyboard and see for yourself, and then let us know what the problem is. How about that!