We all know that lootboxes are basically gambling to possibly get something out of it. The fact that this game has an underage player base means they are introducing children to the pleasures of gambling.
Lootboxes are fine on level-ups I agree since its random loot but when you are able to buy lootboxes instead of what you want, it is not that good.
Most players don’t like lootboxes anyways because it just impedes you from getting the skin or customisation feature you want for a certain character.
Implement a shop system in which people can buy skins, sprays etc with real currency or at least give us the option to buy in-game currency instead of just having a chance to get it.
Overwatch league points are just as bad tbh, you get 1 skin for 5gbp. A recolour of the default skin with some random team’s emblem on it. Now, I don’t know about you but I would not pay 5gbp just to buy some horrible blue skin.
Implement a real shop system because Lootboxes are just greedy and selfish. I mean you are already losing money with lootboxes since countries like Belgium have banned them. It would be in your best interest to implement this system because players in those countries would be able to pay for extra things instead of being impeded by the lootbox ban.
Please just get rid of them and stop wasting your communities money!