Rendering Device Has Been Lost

Technical Support
1

At the moment I’m unable to play the game nearly at all, as I kept being told the rendering device had been lost and shut down at seemingly random. This used to only occur after long sessions but is now seeming to happen nearly every game.

The GPU is not being fully loaded (Medium / Low settings @1080p), nor is it thermal throttling in any way (Highest peak was ~65C).

I’m on the latest driver for my GPU (Nvidia Driver 471.11), and do not have any software enabled that hooks into the game / interacts with the game such as Discord Overlay.

Any insight or possible community solutions would be amazing. I’ve already tried clean reinstalling the driver (Both with NVIDIA’s tools and DDU) but to no avail.

System Specs:
AMD R9 5900X
16GB RAM
NVIDIA GTX 1660Ti

2

I am having the same problem after updating windows last night. I’m assuming that is what caused the problem. (Jul-11-2021)

3

Start by going through the steps here.
Those are the most common fixes for this issue.

We also have some additional steps which have been known to resolve this, they might not all apply here but I’ll share them just incase others find this topic when having the same issue.

Disabe AMD ReLive

  1. Right click Desktop
  2. Select AMD settings
  3. Select the ReLive tab
  4. Toggle to off

Reduce the Render scaling

  1. In game open Options
  2. On the video tab click Advanced
    (Not Advanced Performance Stats)*
  3. Lower Render Scale to 100%

Turn on Windows SuperFetch service (Check state in Services section of an MSinfo. If on Windows 10 build 17763 or later, this was renamed to SysMain)​

  1. Press Windows Key + R.
  2. Type services.msc into the Run window.
  3. Click OK.
  4. In the Name column, locate and right-click Superfetch.
  5. Select Properties.
  6. Under the Startup Type dropdown menu, select Automatic.
  7. If Service Status does not show Running click the Start button
  8. Click OK.
    Note: You need to restart your computer to apply these changes.*

Disable fullscreen optimization for Overwatch

  1. Navigate to overwatch.exe
  2. Right click and select Properties and Compatibility
  3. Check “Disable fullscreen optimization”

If further assistance is needed then contact the Support Team and please attach your System Files to the ticket.

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