Sensitivity setting problem

Hey guys I need your help. So my friend lately has problem which kinda prevent her from playing ow. Basically she once logged in and noticed her sensitivity is kinda off but when she tried to change it to higher or lower it changes drastically, even by little inch and its like she changed it to max. So u can imagine how annoying that is. Did anyone else had this problem?

Hi,

didn’t experience that kind of issue myself nor did I saw something similar in other posts under “Technical Support”.

What mouse does she use? Does her mouse has a dedicated software? Is she experiencing issues in OW only?

If she plays on PC you can adjust sensitivity manually by entering value that you want.
Do you mean sensitivity on individual hero or when you go to Options - Controls - Mouse Sensitivity?

Did she tried to reset settings to default? Maybe better to first take a screenshot of settings before reset.