Servers Issues, please fix ASAP

Technical Support
21

Here in rome happens too (even in Pescara, italy). yesterday I was playing with some friends and two out of three got disconnected from a ranked game. And I’m experiencing this problem since september started. I don’t have this issue with other games, just with overwatch. Fix it instead of deny the problem, because we’re all experiencing this issue all over 2 regions. And this is getting so frustrating.

1 Like
23

I got it! Previously I’ve been on Korean (or Japanese) Server, BUT NOW I’m on Taiwanese: the second one is twice farther than Korean. I live in Vladivostok, Russia, if you ask me.

Why was I relocated? I need back on the Korean server!

24
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 720 720 0 1 116 0
10.25.100.1 0 720 720 0 6 187 1
10.2.100.129 0 720 720 1 3 195 2
10.8.2.13 0 720 720 0 2 158 1
10.2.200.13 0 720 720 1 3 189 1
10.8.102.133 0 720 720 1 37 1457 1
109.110.48.89 0 721 721 1 3 159 1
87.226.230.241 0 721 721 0 2 166 1
95.167.95.111 0 720 720 85 87 222 85
be21-194.br02.hkg12.pccwbtn.net 0 721 721 82 84 193 83
HundredGE0-5-0-0.br03.hkg15.pccwbtn.net 0 721 721 84 86 241 85
HundredGE0-5-0-0.br03.hkg15.pccwbtn.net 0 721 721 83 85 234 84
63-218-211-134.static.pccwglobal.net 0 721 721 101 107 258 148
r4104-s2.tp.hinet.net 0 720 720 107 109 240 107
tpdt-3022.hinet.net 0 720 720 103 105 236 103
tpdt-3012.hinet.net 0 721 721 104 108 238 108
tyfo-3016.hinet.net 0 720 720 105 109 232 108
tyfo-3301.hinet.net 0 720 720 107 110 233 107
210-65-126-65.HINET-IP.hinet.net 0 720 720 106 108 214 107
210.242.32.201 0 720 720 105 108 275 107
Destination network unreachable. 100 146 0 0 0 0 0
Destination network unreachable. 100 146 0 0 0 0 0
Destination network unreachable. 100 148 0 0 0 0 0
Destination network unreachable. 100 146 0 0 0 0 0
Destination network unreachable. 100 148 0 0 0 0 0
Destination network unreachable. 100 146 0 0 0 0 0
Destination network unreachable. 100 146 0 0 0 0 0
Destination network unreachable. 100 145 0 0 0 0 0
Destination network unreachable. 100 145 0 0 0 0 0
Destination network unreachable. 100 146 0 0 0 0 0
25

Not sure if I’ve been having related issues or something else… but since Sunday I’ve been getting 5-10sec lag spike every few minutes across all Blizzard games. I’ve tried all the usual stuff, restarting router, flushing DNS, trying other network cables. As Ping Plotter showed I was completed dropping packets in these windows, I even bought and tried a PCIe Network Card, and reinstalled windows in desperation… Still no improvement.

MTR taken during a particularly bad overwatch game, where I must be a very easy kill standing still for 5 seconds at least 10 times in the match.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  407 |  407 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|aztw-core-2b-xe-100-0.network.virginmedia.net -    2 |  388 |  383 |    0 |   16 |  142 |   16 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|       m686-mp2.cvx1-b.lis.dial.ntli.net -    3 |  368 |  358 |    0 |   19 |  147 |   17 |
|       m686-mp2.cvx1-b.lis.dial.ntli.net -    2 |  388 |  383 |    0 |   20 |  141 |   20 |
|                          213.46.175.254 -    2 |  384 |  378 |    0 |   25 |  846 |  846 |
|              ae1-br01-eqld5.as57976.net -    2 |  376 |  370 |    0 |   79 | 4037 | 2547 |
|         et-0-0-2-br02-eqam1.as57976.net -   83 |   96 |   17 |    0 |   29 |   42 |   42 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   82 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
26

I had a Ranked-match: 3 maps looked like a silly slide show: First half = 300-400ms, second = normally 70-80ms

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 573 573 0 0 108 0
10.25.100.1 0 573 573 0 5 194 1
10.2.100.129 0 573 573 1 1 106 1
10.8.2.13 0 573 573 0 1 106 0
10.2.200.13 0 573 573 1 2 116 1
10.8.102.133 0 573 573 1 54 1240 1
109.110.48.89 0 573 573 1 2 113 1
87.226.230.241 0 573 573 1 2 115 1
95.167.95.111 0 573 573 80 81 198 80
be21-194.br02.hkg12.pccwbtn.net 0 573 573 80 81 184 81
HundredGE0-5-0-0.br03.hkg15.pccwbtn.net 0 573 573 82 84 189 83
HundredGE0-5-0-0.br03.hkg15.pccwbtn.net 0 573 573 82 83 182 83
63-218-211-134.static.pccwglobal.net 0 573 573 98 103 212 99
r4104-s2.tp.hinet.net 0 573 573 98 99 205 99
tpdt-3022.hinet.net 0 573 573 104 105 206 104
tpdt-3012.hinet.net 0 573 573 110 112 215 111
tyfo-3016.hinet.net 0 573 573 106 109 213 107
tyfo-3301.hinet.net 0 573 573 106 107 203 106
210-65-126-65.HINET-IP.hinet.net 0 573 573 112 113 220 112
210.242.32.201 0 573 573 111 112 216 112
Destination network unreachable. 100 117 0 0 0 0 0
Destination network unreachable. 100 121 0 0 0 0 0
No response from host 100 115 0 0 0 0 0
Destination network unreachable. 100 115 0 0 0 0 0
Destination network unreachable. 100 116 0 0 0 0 0
Destination network unreachable. 100 116 0 0 0 0 0
Destination network unreachable. 100 116 0 0 0 0 0
No response from host 100 115 0 0 0 0 0
Destination network unreachable. 100 117 0 0 0 0 0
Destination network unreachable. 100 117 0 0 0 0 0
27

Hello everyone,

Thanks for posting your data. In order to escalate the issue, please remember we need the full set of data:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

I see you’re only posting the WinMTR, but we do need the other diagnostics as well, because our technical team needs them to check what’s going on. If you could also do a Looking Glass test (just the MTR part of it), it would be appreciated.

There are some cases, however, where it seems clear that the issue it’s out of our network. I’ll quote now those individual cases:

You connection has very high latency spikes from the first step, your router. Please, follow all the steps in this article, including the advanced troubleshooting:
battle.net/support/article/99037

If that doesn’t help, you’ll have to contact your provider so they can check what’s going on.

Your connection is suffering from packet losses since the very beginning. I would recommend contacting your internet provider so they can check that everything is fine.

@TheSerit Please, as I said before, avoid posting on multiple threads about your case. It only makes it harder for us to follow up, gather the info and moderate the forums. Posting the data in a single thread (here, for example) is more than enough.

Got feedback about the support I’m providing? Leave your comments here!

28

Hello there,
the problem still persist only with Blizzard game, at the moment every blizzard’s game are unplayable.

Ping keep going from 50 to 300 and 10 seconds after it will disconnect.

Losing SR and getting random bans if you crash in the preparation time.

It’s almost more than a month that this problem is out, can you fix it?

Connection side it’s ok, cuz only blizzard game face this problem.

Thanks.

29

If you have the same issue, please follow my previous instructions. In order to investigate this, we need as much data as we can gather:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!

30

Details of issue: Lag Spikes into disconnection
Date/time it started: almost 2 months ago
City/Country: italy
Internet Provider: Vodafone

“https:// pastebin. com/beRwKVBv”

Btw a lots of people are having the same problem at moment.

31

What’s going on with the issue? do we have any news? many days have passed

i still have the same problem and isn’t my connection’s… i have always a ping running to google servers and to other sites just to see if i have packet loss when i have a disconnect on your game and my connection is totally fine…

seems like a routing problem from my isp (vodafone) to your servers, as i see most of the people who have replied to this topic with connection problems they have Vodafone as well.

If your network engineers need a specific information to analyze it or something just let us know so we can help, but keep us posted…

32

This is a widespread issue World of Warcraft Forums

33

This is a major issue that will probably never be resolved. I’m in the UK and usually get about 21ms with my internet connection. Now it hovers around 40 and spikes to 70 causing rubberbanding and sliding. It’s really annoying, cause I cant actually play comp. They constantly deny it and always give you the same garbage “solutions” that dont actually work, because it’s server side, not client and they refuse to accept that.

Granted, these connection problems occur for me every few days, and sometimes I can go a few days without experiencing them. But when they do happen, it persists for days on end, making the game literally unplayable. I’ve even had it in the past where my ping has gone up to (No joke) 10000. This problem has existed since the start of overwatch, and by the looks of things will never be fixed…

34

I had this issue this morning, lat was 23 which is normal for me in the UK was running 200mb connected internet and got booted from game, got taken to screen saying lost connection to game server, this has happened 5 times over the last couple of days. Internet is still working and was when at lost connection screen, yet after today’s crash I get banned for 30 mins.

Why don’t they sort the problems out, it this was WOW it would be sorted yesterday.

35

the same problem

BLIZZARD, what the heck? I’ve been disconnected very frequency in last 4 days.
DISCONNECTIONS during Competitive Match!
90% - I rejoined the match. But 10% - it was too late = I’m banned and lost my SR points!

36

Hello everyone,

We still need more data in order to send it to our technical team so we can investigate:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Without the data, we can’t really escalate the issue so it gets checked.

Got feedback about the support I’m providing? Leave your comments here!

37

Could you please provide the router model number so that I can assist you more effectively?
Let me know if you’d like any further refinements!

38

Please don’t necro threads.