Servers Issues, please fix ASAP

Technical Support
1

"I closed all uneeded programs, all update schedulers, but after two games my latency jumps from regular 50-70 to 300-500, yesterday had 1200, today max was 800. When I restart my pc, latency gets back to normal, but after one or two games it goes up again… I though antivirus was the problem, installed another one, exactly the same… Internet itself works great, problems occur only when playing overwatch… Right now restarted pc and it dropped to normal 50 ms, but whats the point? Already left 2 c… "

"So far I’ve crashed during 2 of my 3 placements this season. In the middle of a game OW will crash and not give me a crash warning or tech support code, and then when I try to relaunch it just won’t. Please help EDIT: It crashed I as I opened it this time and it gave me this code 944C2439-3D34-4814-95F8-5B57FFAFA45E "

"Yesterday I noticed I could not get into neither OW or WoW. I’ve followed all the troubleshooting steps that are on the site, including running virus scans, cleaning it (etc); updated all my drivers, then deleted OW and WoW, redownloaded them after cleaning my PC and I’m still getting timed out when trying to connect. Anyone know how I can fix this? I’ve tried literally everything the site says. Thanks "

"I have a problem where when I launch a competitive game, overwatch freezes on the loading screen, but when I play non competitive games I can play normally so is there anything for me to do to stop that from happening or not? "

"Yesterday our match was crashed and the map were instantly changed in the middle of the match (from Volskaya Industries to Oasis) for both teams! From those moment the ping is 170/202/300 ms on Asia server, which is closest to me and where I previous had 70-80 ms latency!

Unplayable (24 hours already)!

Hey! What did happen?

recently: 250ms and then disconnected!

Can’t play as hitscans!
PLEASE! FIX IT! Blizzard! Hear US!"

“having same issue. ping went from a range of 80-130, to around 230 all the time in recent days. Makes the game unplayable, as nothing I shoot apparently hits, based on the lack of damage taken. Overwatch really has been one of the most poorly coded games i’ve owned in a long time.”

“315ms! What the heck?”

Just a list of what’s happening to EU Servers right now, i’ve got lag issues with a perfect connection, disconnection, and 2 bans with 50sr loss for this Servers Issue. I’ve done MSInfo and Traceroute tests, they were successufully and the italian technical support actually told me there’re no problems with Blizzard’s Servers, well, reading this reports i’ve doubts about it.

So, i’m asking Blizzard to see what’s going on here in EU and try to find out what’s making people LEAVE RANKED GAMES. Couse it’s not about me, but it’s about Overwatch and how has become unplayble after the last patch.

The only way to make lag dissapear, is rebooting Battlenet DURING a game, you need to leave the game, risking the ban, and than reboot battlenet and Overwatch and puff, no more lag.

I’m waiting for info about those issues.

5 Likes
2

Same problem here, I’m from Italy too.
Lag spikes during games without any reason, it happens also at the same time to my friends when we’re playing together. Same lag spikes, same latency, different connection and different cities.

It’s not the first time that Blizzard has server issues, especially disconnection, but they will never admit that’s their fault. Our only hope is that they fix it under the hood

3 Likes
3

Yeps! As I said: ASIAN server have same issues.

1 Like
4

Just happened to Aimbotcalvin during stream, and there’re tons of reports in the facebook groups about the issue.

2 Likes
5

Same problem for me. :frowning:

2 Likes
6

Thanks for sharing it.

I hope Blizzard will hear our voices.

1 Like
7

i also have the same issuses with latency…having 70ms and goes to 500+ in random times.
In addition i’m geting dced from the game even without high latency and i can’t reconnect “server was unable to login you”.

i have the latest updates in my os and graphics card, i deleted Bnet folder , repaired the game and does the same…

everything was runing fine until 2 of September when random disconnects or high ping started without any change on my os updates or any other app generally. (i also lost like 100-120 sr, cause of the issue…)

1 Like
8

Exactly Stanley, is the same issue everyone’s having right now.

9

I’m having issues as well.
Ping jumping up to 1300 sometimes, so damn frustrating.

That comment about OW being poorly coded is kind of exaggerated though

1 Like
10

Just reporting same issue even if “lighter” ping spikes from 30ms to 280ms randomly. From Italy Vodafone is the provider 100mbps fiber

1 Like
11

Thanks all for the reports.

To answer to the EU Support about the necessary infos, guys if they do ask, send them, i’ve already send MSInfo, DxDiag and Traceroute to the italian support with a ticket

12

Hello everyone,

As I’ve explained in this thread, at the moment we aren’t aware of any issues with our servers. That doesn’t have to mean that there isn’t any, but it’s something we would have to check as it hasn’t come up with the usual monitoring.

In order to check this, we need you all to first follow some troubleshooting to discard the most common reasons for this kind of issue. Please, check this article and make sure you follow all the instructions, including the advanced steps:
battle.net/support/article/99037

If the issue persists, we do need to check some connection data in order to know if something is going wrong, and where:

  • Details of issue:
  • Date/time it started:
  • City/Country:
  • Internet Provider:
  • Traceroute (right after a disconnection or whenever you’re experiencing the issue)
  • Pathping (right after a disconnection or whenever you’re experiencing the issue)
  • WinMTR (right after a disconnection or whenever you’re experiencing the issue)

Got feedback about the support I’m providing? Leave your comments here!

13

I don’t think is a good idea sharing personal infos about ping, IP, PC system info, and etc in a public forum, we can send them to Blizzard with a ticket right? I’ve already did that with the italian support and they told me that there’s no problem with my Connection or PC and with the Overwatch Server.

14

It’s better to have them here, much easier to check them and see if there’s a general issue or not. If you feel uncomfortable you can send them with a ticket, but as I said it’s much better putting them here.

I can edit the data out once it’s checked, or you can edit your IP if you feel uncomfortable sharing that. The connection diagnostics I’ve asked for don’t have any other personal data, and we don’t need the DxDiag and MSInfo for this, so it shouldn’t be much of an issue.

Got feedback about the support I’m providing? Leave your comments here!

15

I’m at work now, i will provide you with the required information in 7 hours… but for sure the problem isn’t ours. i.e it’s like someone in game gives a command to flood my ip with packets.

16

You re kidding me RIGHT !! Damn it Blizzard! not only they have server problems but I get disconnected from the comp game 2 FREAKING TIMES and now I m banned for 2 hours !!! Fix it and please remove the ban as this is NOT MY PROBLEM !!

17

Hello again, so here we go :

Details of issue: Random time disconnects (when the game is trying to reconnect me i get the message “Server was unable to connect you”) , random increase on latency from 60-70 to 500ms

Date/time it started: Started 2/9/2018 , time : at morning
City/Country: Athens / Greece
Internet Provider: Vodafone
Connection type : VDSL2 50 down 5 up (fiber optic)

Tracert :
Tracing route to ppp037153146013.access.hol.gr- [37.153.146.13]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.2.1 [192.168.2.1]
2 4 ms 4 ms 5 ms loopback2004.med01.dsl.hol.gr [62.38.0.170]
3 30 ms 30 ms 29 ms ppp037153146013.access.hol.gr [37.153.146.13]

Trace complete.

WinmTR
(first 10 min)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.1 - 0 778 778 0 0 5 0
loopback2004.med01.dsl.hol.gr- 0 778 778 3 4 8 4
ppp062038028109.dsl.hol.gr- 0 778 778 4 7 39 8
gigaeth02-11.adr00.csw.hol.gr- 0 778 778 4 4 10 4
62.38.96.150 - 0 778 778 4 4 7 4
ae3-100-ucr.ata.cw.net- 0 778 778 4 5 37 4
ae4-ucr1.atm.cw.net- 0 778 778 43 43 63 44
195.2.21.57 - 0 778 778 43 44 96 43
195.2.27.174 - 0 778 778 32 33 115 32
ae19-xcr1.fix.cw.net- 0 778 778 42 43 97 43
pr01.eqfr5.blizzardonline.net- 0 778 778 43 44 85 43
ae1-br01-eqfr5.as57976.net- 0 778 778 49 51 195 50
et-0-0-2-br01-eqam1.as57976.net- 0 778 778 49 53 260 51
137.221.65.33 - 1 758 754 50 74 3520 52
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
No response from host - 100 156 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

(another 10 min)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.1 - 0 833 833 0 0 3 1
loopback2004.med01.dsl.hol.gr- 0 833 833 3 4 14 6
ppp062038028105.dsl.hol.gr- 0 833 833 4 6 36 4
gigaeth02-11.adr00.csw.hol.gr- 0 833 833 4 4 13 5
62.38.96.150 - 0 833 833 4 4 8 6
ae3-100-ucr.ata.cw.net- 0 833 833 4 5 39 5
ae4-ucr1.atm.cw.net- 0 833 833 43 44 83 44
195.2.21.57 - 0 833 833 43 44 63 44
195.2.27.174 - 0 833 833 32 33 71 33
ae19-xcr1.fix.cw.net- 0 833 833 42 43 90 43
pr01.eqfr5.blizzardonline.net- 0 833 833 43 43 65 43
ae1-br01-eqfr5.as57976.net- 0 833 833 49 51 174 50
et-0-0-2-br01-eqam1.as57976.net- 0 833 833 49 53 235 49
137.221.65.33 - 1 812 808 50 77 3917 50
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
No response from host - 100 167 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

My router isn’t flooded (fec-hec-crc errors are fine) but i also reseted my router just in case
My os is up to date so are all my drivers for the apps
disabled/enabled my nic (also just in case)
release/renew my ip

As i wrote on my first post everything was runing fine til 2/9/2018 when the problem started, i have random disconnects/high ms, i.e : 2-3 in (let’s say) 10
competitive games have disconnects

please, when you take the information that you need edit my post

2 Likes
18

I started a game tonight and did happen again. Third ban this season, second of 2 hours and 100sr lost for it right now.

Disconnection/Lag Spikes
Since 2 september
Italy/Turin
Vodafone
WinMTR:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
vodafone.station - 0 510 510 1 3 58 1
net-5-95-184-1.cust.vodafonedslit - 0 510 510 6 12 97 7
10.176.28.141 - 0 510 510 9 12 65 10
10.176.4.182 - 0 510 510 9 12 62 10
10.176.8.6 - 0 510 510 9 12 78 10
ae12-xcr1.mlu.cwnet - 0 510 510 9 13 62 11
ae6-xcr1.fix.cwnet - 0 510 510 17 20 104 24
pr01.eqfr5.blizzardonlinenet - 24 263 201 18 67 143 19
ae1-br01-eqfr5.as57976net - 27 247 181 18 61 153 19
et-0-0-2-br01-eqpa4.as57976net - 26 255 191 26 77 196 26
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
No response from host - 100 102 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

19

Here is a winmtr statistics test when i had a disconnect (after random high latency 300+ ms) and i got the message “you lost the connection with the server”

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.1 - 0 254 254 0 0 4 0
loopback2004.med01.dsl.hol.gr - 0 254 254 4 4 11 4
62.38.96.150 - 0 254 254 4 4 9 5
ae3-100-ucr.ata.cw.net- 0 254 254 4 5 40 4
ae4-ucr1.atm.cw.net- 0 254 254 43 44 63 43
195.2.21.57 - 0 254 254 43 44 90 43
195.2.27.174 - 0 254 254 32 33 50 37
ae19-xcr1.fix.cw.net- 0 254 254 42 43 91 46
pr01.eqfr5.blizzardonline.net- 47 91 49 0 145 158 145
ae1-br01-eqfr5.as57976.net- 43 95 55 0 152 178 150
et-0-0-2-br01-eqam1.as57976.net- 40 99 60 0 151 170 154
137.221.65.33 - 41 96 57 150 331 4870 157
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
No response from host - 100 51 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

If i’m not wrong 137.221.65.33 address is yours .

since i can’t create a new post on this thread i have to edit the existing one .
Even in the menu i get disconnect, without any other problem or packet loss in other applications/games. I just get disconnected while on the menu “lost the connection with the server” . The problem with disconnects/ random high latency exists only in OW

20

Why are you denying the existence of a mass problem, which has touched a lot of gamers from both servers (AS n EU) at THE SAME TIME!