[SOLVED] Can't launch or can't authenticate

Technical Support
1

Hello,
I can’t launch the game correctly.

The first time i launch Overwatch it SOMETIMES works, and I can launch one game, and in the middle of the game, the game is crashing. If I want to reiterate this I have to reboot.

The rest of the time I have a no window for overwatch, even if battlenet says the game is running. When I go to the Task Manager, there is an Overwatch Task, but it doesn’t use a lot of the processor (30% or less). After 2-3 minutes it creates a crashmMailer task and after 10-15 an Overwatch window appears.

Even when I have this window, Overwatch can’t authenticate.

Any help will be welcomed
Sincerly Yours,

P.S.: Config :
Acer VN7-592G
i5-6300HQ
GTX 960M 4GB
Windows 10

P.P.S.:
All drivers are up to date
Cache of Battlenet was deleted
I checked the integrity of my overwatch files - nothing seems wrong
I deleted and reinstalled the game - still nothing

1 Like
2

Hello jojoke13,

Make sure both your operative system and drivers (not only the video drivers, but the rest as well) are up to date:
battle.net/support/article/31024

Make sure you deactivate Xbox DVR:
battle.net/support/article/92046

Close background applications to make sure there’s no other program interfering with the game:
battle.net/support/article/23848

Disable or temporarily uninstall your security software:
battle.net/support/article/23672

If the issue persists, please create your DxDiag and MSInfo files:
battle.net/support/article/12988

You can paste the content of each file on a web like Pastebin and provide us with the links. If it doesn’t let you publish your message because of the links, try to paste them using the preformatted text option (</> button).

Got feedback about the support I’m providing? Leave your comments here!

1 Like
3

Thanks !
There was a background application that was interfering with the game.
If I find which one, I will post it.