no clue if im just impatient but aint no way 20k ppl are waiting to play this rn 
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Think their servers are down
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its a bug, try to scan and repair in the launcher. it worked for me
Cant do that on console lol
it gets double that on Steam alone. Best part of a million players at any one point in a day across platforms.
So yeah. Way more than 20k players playing.