Постоянно зависает игра, из за этого меня заблокировали в рейтинговых матчах до конца сезона. Снимите с меня блокировку!!! У меня зависает только ваша игра!!! Я заплатил за неё деньги! За что меня блокируют в рейтинговых матчах!!!
The game constantly freezes, because of this I was blocked in rating matches until the end of the season. Remove from me the lock !!! I only have your game freezing !!! I paid for her money! What are they blocking me for in rating matches? !!!
Hello PROKUROR,
I’m afraid we can’t remove competitive suspensions under any circumstance.
If you’re suffering game freezes, there are some things you can try so it doesn’t happen again.
Make sure both your operative system and drivers are up to date:
battle.net/support/article/31024
Make sure you deactivate Xbox DVR:
battle.net/support/article/92046
Delete the Battle.net Cache folder:
battle.net/support/article/34721
Repair the game:
battle.net/support/article/7655
Close background applications to make sure there’s no other program interfering with the game:
battle.net/support/article/23848
If the issue persists, please create your DxDiag and MSInfo files:
battle.net/support/article/12988
You can paste the content of each file on a web like Pastebin and provide us with the links. If it doesn’t let you publish your message because of the links, try to paste them using the preformatted text option (</> button).
On the other hand, remember we have a Russian Technical Support Forum, in case you feel more comfortable receiving support in Russian in the future:
https://eu.forums.blizzard.com/ru/overwatch/c/technical-support
Got feedback about the support I’m providing? Leave your comments here!