So, I didn’t receive my top 500 reward and contacted support. Gamemaster couldn’t fix this problem and advised me to try to reach out to the devs in the forums. I will now quote my ticket and attach the corresponing screenshots. holding my thumbs
"Didn’t recieve top 500 CTF award. I was ranked 499 in EU I took a screenshot of the leaderboards the last minute before the patch new went live. The minute after the patch, my name wasn’t on the list anymore (only top 498 and above showed, which means me, rank 499 and the guy ranked 500 was not listed).
I would like to receive my reward as I ended as position 499. I will attach the screenshot I was refering to. It would mean everything to me if you managed to fix the problem."
Screenshots:
imgur. com/a/xMlqVeW
Game Master ticket:
imgur. com/a/OYolA0L
The chances are is that there was a game going on during the end of the season that slightly overran which could have positioned someone above you.
If that is the case, we both got stumped right at the finish line. Poor guy, he should have been #499 putting me in #500 or #501 but now he didn’t get to the list nor recieved a reward. I hope either way blizzard devs fix this so the rightful #499 and #500 gets to the list and receives a reward
Try restarting your game or refreshing the T500 leaderboard. There could be a chance that multiple people kicked you out however 1-2 could be exposed as cheaters meaning that they are excluded however not replaced.
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Huge thanks for the tip. I actually didn’t think of restarting the client. Unfortunately, #499 and #500 are still not appearing and I know #499 is not a cheater (because I am #499 - and have never cheated)