TP Link AC1200 Router connection drop when Playing OW

Hey…

I have TP Link AC1200 router, and I am not connected with WIFI but cabel…

When I’m playing Overwatch, my router drops connection about 30-60 seconds, and afterwise the connection returns.

it happens only when I’m playing Overwatch. I had one lower version of this TP Link router which caused the same issue. I upgraded to AC1200, played without any problems last 1 month since I got this new one, but now same issue happens again…

Can you please check this Traceroute? and if you any solution for this pls let me now.

I am a streamer and I keep losing SR because of this connection drop. It destroys everything.

TRACEROUTE:
traceroute to (), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.371 ms 0.368 ms 0.370 ms
2 37.244.24.2 (37.244.24.2) 0.849 ms 0.869 ms 0.871 ms
3 Blizzard Blizzard 2.381 ms 2.395 ms 2.397 ms
4 137.221.66.44 (137.221.66.44) 1.299 ms 1.323 ms 1.309 ms
5 * * *
6 137.221.78.34 (137.221.78.34) 1.260 ms 1.642 ms 1.507 ms
7 adm-b2-link.telia. net (62.115.178.202) 1.403 ms 1.095 ms 1.002 ms
8 adm-bb4-link.telia. net (62.115.141.194) 12.148 ms 12.467 ms 12.474 ms
9 hbg-bb4-link.telia. net (80.91.246.201) 12.620 ms 12.666 ms 13.110 ms
10 213.155.135.121 (213.155.135.121) 13.403 ms 13.844 ms 13.933 ms
11 kbn-b2-link.telia. net (62.115.123.195) 11.852 ms 11.885 ms 11.892 ms
12 * * *
13 0xc2ffa86e.linknet .dk. telia. net (194.255.168.110) 16.406 ms 16.293 ms 16.330 ms
14 0xc2ffa86f.linknet .dk. telia. net (194.255.168.111) 18.013 ms 18.108 ms 18.186 ms
15 * * *

23/07/2019 18:41:46 UTC

TRACEROUTE:
traceroute to (), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.329 ms 0.336 ms 0.337 ms
2 37.244.25.130 (37.244.25.130) 0.632 ms 0.658 ms 0.699 ms
3 Blizzard Blizzard 1.783 ms 1.793 ms 1.790 ms
4 137.221.66.36 (137.221.66.36) 1.137 ms 1.266 ms 1.275 ms
5 137.221.77.68 (137.221.77.68) 1.144 ms 1.130 ms 1.127 ms
6 137.221.77.32 (137.221.77.32) 1.110 ms 1.209 ms 3.492 ms
7 prs-b8-link.telia. net (62.115.178.204) 2.036 ms 3.254 ms 3.181 ms
8 prs-bb3-link.telia. net (62.115.138.132) 23.803 ms 24.068 ms 24.114 ms
9 ffm-bb3-link.telia. net (62.115.123.12) 23.727 ms 24.069 ms 24.067 ms
10 hbg-bb1-link.telia. net (62.115.123.77) 28.203 ms 28.215 ms 26.016 ms
11 213.155.130.101 (213.155.130.101) 22.907 ms 23.190 ms 23.155 ms
12 kbn-b2-link.telia. net (62.115.123.179) 22.845 ms 22.270 ms 22.236 ms
13 * * *
14 0xc2ffa86e.linknet .dk.telia. net (194.255.168.110) 26.880 ms 26.832 ms 26.886 ms
15 0xc2ffa86f.linknet. dk.telia. net (194.255.168.111) 26.656 ms 26.413 ms 25.777 ms

23/07/2019 18:41:47 UTC

PING:
PING () 56(84) bytes of data.

— ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

23/07/2019 18:41:46 UTC

PING:
PING () 56(84) bytes of data.

— ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

23/07/2019 18:41:47 UTC

MTR:
Start: Tue Jul 23 18:41:47 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 0.6 0.5 0.9 0.0
3.|-- Blizzard 0.0% 10 2.0 1.5 1.2 2.0 0.0
4.|-- 137.221.66.36 0.0% 10 1.1 1.1 1.0 1.3 0.0
5.|-- 137.221.77.68 0.0% 10 0.9 8.0 0.8 37.8 14.7
6.|-- 137.221.77.32 0.0% 10 1.2 2.9 1.1 19.2 5.7
7.|-- prs-b8-link.telia. net 0.0% 10 0.8 0.8 0.7 1.0 0.0
8.|-- prs-bb3-link.telia. net 0.0% 10 22.0 22.0 21.9 22.2 0.0
9.|-- ffm-bb3-link.telia. net 0.0% 10 21.8 21.9 21.7 22.3 0.0
10.|-- hbg-bb1-link.telia. net 0.0% 10 63.6 34.8 21.6 69.7 19.0
11.|-- 213.155.130.101 0.0% 10 23.2 22.9 22.5 23.4 0.0
12.|-- kbn-b2-link.telia. net 0.0% 10 22.2 22.3 22.2 22.7 0.0
13.|-- 213.248.66.146 90.0% 10 22.5 22.5 22.5 22.5 0.0
14.|-- 0xc2ffa86e.linknet .dk. telia. net 0.0% 10 26.2 26.4 26.0 26.7 0.0
15.|-- 0xc2ffa86f.linknet. dk. telia. net 0.0% 10 26.2 26.2 25.8 27.4 0.3
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

23/07/2019 18:41:47 UTC

MTR:
Start: Tue Jul 23 18:41:47 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.24.2 0.0% 10 0.6 0.5 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.5 1.4 1.2 1.6 0.0
4.|-- 137.221.66.44 0.0% 10 1.0 1.1 1.0 1.5 0.0
5.|-- 137.221.78.72 0.0% 10 2684. 3850. 2684. 5678. 946.8
6.|-- 137.221.78.34 0.0% 10 1.1 3.4 1.1 21.2 6.2
7.|-- adm-b2-link.telia. net 0.0% 10 0.8 0.9 0.8 1.1 0.0
8.|-- adm-bb4-link.telia. net 0.0% 10 12.0 11.9 11.8 12.2 0.0
9.|-- hbg-bb4-link.telia. net 0.0% 10 12.5 12.6 12.5 13.0 0.0
10.|-- 213.155.135.121 0.0% 10 14.6 13.0 11.7 20.4 2.7
11.|-- kbn-b2-link.telia. net 0.0% 10 11.7 12.0 11.6 14.0 0.6
12.|-- 213.248.66.146 80.0% 10 11.9 12.3 11.9 12.6 0.0
13.|-- 0xc2ffa86e.linknet .dk .telia .net 0.0% 10 16.0 16.0 15.9 16.3 0.0
14.|-- 0xc2ffa86f.linknet. dk. telia. net 0.0% 10 17.8 19.9 17.5 33.6 4.9
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

23/07/2019 18:41:46 UTC

Heya,

Let’s start by going through the steps listed in the Connection Troubleshooting Support Article. Please make sure to go through all the steps listed thoroughly, and additionally check if there are any firmware updates available for your router. Once done, test Overwatch again.

If that does not improve things for you, run a WinMTR test and post the results here so we can have a look. The looking glass results you posted checks the connection from our server to you, but we need to see the connection test from the other way around instead.


Have a few seconds to spare? Let me know how I’m doing!