Unable to play the game

I logged on earlier today and my gameplay was completely fine, restarted my system due to another game crashing and then I installed the new update for the PTR and now my game will not work at all. As soon as I click play it acts as normal and opens Overwatch.exe but then it just shuts down the application immediately.
I tried using the scan and repair feature but that did nothing. I tried reinstalling the game and that did nothing. I am so confused.

Good morning OnlineR3taro,

Please try these steps here to get this sorted.

Kind regards


What’s your opinion?

I am still getting a black screen when I press Start. Is there anything else I can do?

Edit: Okay, I have fixed the issue. Apparently, I needed to update Razer Synapse. Thank you for your help.

Hello again,

That is good news. Always have drivers and software up-to-date.

Kind regards


What’s your opinion?

1 Like

when I launch the game it fails to connect but my internet is fine pls help I have no clue what the problem is

Good morning INVICTUS123,

If the game fails to connect, there must be something wrong with your connection. Please go through these steps here.

Kind regards


What’s your opinion?