Unfair Ban for “Injurious Behavior”

Technical Support
1

Hello,

My account was recently banned for «injurious behavior » but after checking, nothing in my chat would justify such a sanction. I sent a ticket to support, but I received an automatic response without a real explanation or a thorough review of my situation.

I believe this ban could be related to the character I play, as certain heroes tend to attract more unjustified reports. However, nothing in my game chats was offensive, and I always make sure not to escalate conflicts. I wonder if the reporting system is based solely on the number of reports received, without taking the context of the matches into account.

Has anyone had a similar experience and successfully gotten a clearer explanation? Is there a way to have a real discussion with a support member instead of an automated response?

Thanks in advance for any feedback.

2

Injurious behaviour is not a phrase I’d of expecting in the blizzard vocabulary.

But yeah, sounds like it wasn’t chat related. Just perceived griefing over a long period of time.

Quite a rare one (unless you’re actively trolling and throwing).

3

Thank you for your response. However, I want to clarify that I have never engaged in any griefing, and my match history clearly shows that I played my games at 100% of my ability. Would it be possible to get help from a Blizzard support team member to look into this situation further? I would really like to clear up this misunderstanding and resolve the issue.

4

They only address issues through ticket submissions. They do not respond to problems in the forums unless the topic gains significant attention.

1 Like