WinMTR / Pathping not reaching servers

Technical Support
1

I wanted to troubleshoot my network because I kept getting the red disconnect icon and then disconnecting shortly after again and again.
(Link for last post: Getting disconnects since new year's - Technical Support - Overwatch Forums)

However, when I put in the IP-Address for the server and let the test run 2-3 times, I noticed that the furthest I would come was about 5-6 hops and then it would just stop.

I have tried multiple IP-Addresses and multiple training ranges and custom games, all producing the same result.

Pathping
Tracing route to 5.42.172.155 over a maximum of 30 hops

  0  DESKTOP-91M64H8 [192.168.0.2]
  1  192.168.0.1
  2  172.18.128.1
  3  lilzgate01b-WH03-E6000-sec.liwest.at [212.33.34.125]
  4  lilzgate01a-vlan3.liwest.at [212.33.33.6]
  5  de-cix-10G.liwest.at [212.33.35.102]
  6     *        *        *
Computing statistics for 125 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-91M64H8 [192.168.0.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1
                                0/ 100 =  0%   |
  2  ---     100/ 100 =100%   100/ 100 =100%  172.18.128.1
                                0/ 100 =  0%   |
  3   27ms     0/ 100 =  0%     0/ 100 =  0%  lilzgate01b-WH03-E6000-sec.liwest.at [212.33.34.125]
                                0/ 100 =  0%   |
  4   23ms     0/ 100 =  0%     0/ 100 =  0%  lilzgate01a-vlan3.liwest.at [212.33.33.6]
                                0/ 100 =  0%   |
  5   39ms     0/ 100 =  0%     0/ 100 =  0%  de-cix-10G.liwest.at [212.33.35.102]

Trace complete.
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 352 352 0 0 4 1
172.18.128.1 0 352 352 8 15 108 10
lilzgate01b-WH03-E6000-sec.liwest.at 1 348 347 9 19 115 13
lilzgate01a-vlan3.liwest.at 0 350 350 8 19 132 14
de-cix-10G.liwest.at 1 344 342 21 46 340 77
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
No response from host 100 70 0 0 0 0 0
2

Hello Ohgodno,

Looking at the WinMTR the main issue in your case seems to be on two nodes the 2nd and the 5th hop:

2nd: 172.18.128.1 0 352 352 8 15 108 10
5th: de-cix-10G.liwest.at 1 344 342 21 46 340 77

In the 2nd node you pass from 4ms (of the 1st) to a 108ms for the Worst ping which is a latency spike (this is the communication between your router and the ISP). In the 5th you go from 132ms (of the 4th) to 340ms which is another latency spike, these are also causing a 1% packet loss in your connection. To sort in this case you will need to contact your ISP and ask them what’s happening. You can send them the WinMTR trace if they request it.