Can't install Starcraft 2

StarCraft II Technical Support
#1

Hello everybody,

It has been a lot since the last time I played it and yesterday I decided to reinstall it. First I tried through Battle.net app and it got stuck after I clicked on “confirm installation” after choosing installation options. It simply stays there forever with the loading triangle animation going on forever.
I waited today and tried again, same problem. Computer is up to date as well as the app.
Then I tried reinstalling the app first, same problem.
Than I tried to download the Starcraft direct installer, without the app, same problem.
I have the screenshot of the loading screen where it gets stuck forever, but I’m not allowed to put links.

Pls help!

#2

Hi there KuL4,

For more info and troubleshooting steps for this, check out the support article here:

As for adding a screenshot, you can share links in your post as Preformatted text by highlighting your link and clicking the </> icon or writing the link between ``. To share files with us, you can use a page like Pastebin.com or share directly with us through OneDrive.

If you need us to help take a closer look, we’d need you to provide your system files as well, either in a reply to this thread or via support ticket if you don’t want to post them publicly.

#3

Thank you for the reply and for explaining me better how to use this forum.
As a matter of fact I already saw that troubleshooting article and tried everything that was suggested, but without success.
I will post the screen here just in case somebody has the same issue, this is the screen where I get stuck and the loading animation in the lower right corner going on forever: https://1drv.ms/u/s!AoGnwUCoWJoolXnUBMEZF2lDmsTg?e=ZPofYh

As for the system files I will open a support ticket