I can't buy cosmetic items in-game

Trying to buy skins. No matter which I try to purchase, clicking “Buy Now” opens a blue dialog box filling half the screen, which displays a loading timer for less than a second. This timer vanishes, leaving a blank blue box.

I bought a warchest through the website, which works fine, so I know items can be equipped. But buying items in-game is impossible. My attitude to SC2 is very much “shut up and take my money” at the moment, so I hope this is fixable :neutral_face:

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Hello Obyrith,

Please try the steps from this article here. Those should solve your issue.

Kind regards


What’s your opinion?

I’ve tried all the steps (at length), still exactly the same problem.

Is there any way to buy unit skins from the website? I had no problem buying the Warchest whatsoever, adding XP to it, or equipping skins I unlocked, which show in-game as intended. I just can’t buy ANYTHING in-game, which means none of the skins I want.

same problem here, if somone can help us pls, it’s weird

Heya Hyde,

As this is an old post I will be locking this. However we’ve seen some players with Razer apps experiencing such issues if they are missing some updates. Double check for these and hit us up in a thread of your own if you still have issues. ^^