There is a temporary outage of the Battle.net service [16/02]

StarCraft II Technical Support
21

same here, can’t log into EU server

22

Same issue here, cannot connect via the app to any server. And the ingame login doesn’t load the captcha…

23

I have the issue right now as well. I had it yesterday too

24

Hey everyone,

Thanks for the fresh reports and we’re aware of this issue recurring again from earlier this month.

Rest assured we’re already working to resolve the immediate impact, as well as a longer term solution to prevent this in the future.

Thanks for your patience and understanding for now!

6 Likes
26

thank you for the reply! sucks that this happens just when i get a surge of nostalgia and wanna complete the campaigns again, hopefully it will be back up again before the weekend :slight_smile:

27

Any update from blizzard, wheter they want to make the game available again at some point?

28

Day 3 of the same error, was able to get in offline once…but that is really not helpful for most things. Nothing on CS_EU blizz and no resoponse from them either.

Continuning to try and persue help.

29

Same problem. Will we get informed once the issue is fixed?

30

I submitted a ticket and they basically said to check the game later with no real reason regarding this issue:

Hey Adventurer!

This is GM Phaedaillo from Blizzard Entertainment, ready to assist you today.

I see that there is an issue connecting to StarCraft II game severs. First, I’d like to thank you for trying some troubleshooting steps before reaching out and also mentioning what you did and attaching the screenshots from the error you got. You are amazing!

Regarding the issue we have here, I managed to do some steps on my end to refresh your account and remove any possible corruptions that may prevent you from playing the game. You just need to log out from the battle.net client and log back in again and try to open the game.

If for some reason the issue is still there, I recommend logging into the game at a later time. You can also check with the community about this issue: https://eu.forums.blizzard.com/en/sc2/<> />
If you have any other questions or queries, feel free to reach out. We are happy to help at any time.

Best Regards,
GM Phaedaillo.
Blizzard Entertainment.

31

Our latest update is that this should now be resolved, if someone could give it a try and confirm.

Thanks again for your patience and apologies for the disruption!

32

Can confirm - working again.

1 Like
33

Thanks Cassan, glad to hear it!

34

Can confirm EU working again.

35

Still same for me. I can log in America but not EU. Gave me an error code and it is 8297C010-80CC-480B-BE65-AB684503E24B