Cannot open packs

Hi everyone,

Add some issues with one bought pack… Now I cannot open any pack in the game and each time I enter the game appears a message to open a pack, I click in open and nothing happens…

edit:

Well, after a couple of days I received the most bizarre update to my ticket:

"and I found that packs cannot be opened until their associated expansion launches. "

i clearly mentioned that I cannot open any pack (including the one I bought and the normal packs in the quests).

If the support of this not so small company is managed by AI, please work a little more on it… If they are in fact human beings please at least hire someone that has the skill to read a message…