We will be performing emergency maintenance and the game will be unavailable during this time. Thank you for your patience and apologies for any inconvenience caused.
It might be worth waiting a while rather than continue to try and log in.
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Ingame message, 15 minute countdown, server disconnect after 4 minutes.
The game is afoot, Watson
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Wasn’t in game to see that, this was on the launcher.
There was a warning message?? I did not see that but maybe it was when I was in the character creator
yeah the server crashed 9 minutes before the emergency restart was supposed to happen
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GM message, something about unattended Murlocs in the server room refusing to stop muggrllllgllgging and pulling out cables
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They let the tech bros into their server room?
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someone let the smelly fish in their lobby room, those bliz devs need a fish sacking after this
Well hopefully they fix the glitched rollback 
lost materials, the skill ups and output - not ideal really
These scheduled and emergency maintenances where you either find out in-game or spending 30 mins searching Blizzard forums is doing my head in.
I’m not alone either. It’s nearly every day since launch.
Driving me insane. The banner at login should say “To learn more click here” so we can find out when Blizzard thinks it’ll be back online.
I’ve never known a company so poor at communication in my life.
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i am breathing heavily, and i am sweating pearls.
i don’t think i’m going to make it.
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Idk if its just me but I don’t appreciate them joking about a serious inconvenience to a lot of players with very limited time in the evenings to play the game they pay for. I get it, emergencies happen and they have to do what they need to do but I think they should be striking a more apologetic and sombre tone than taking the piss
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lol - game broke anyway! Why the maintence is needed!
They haven’t had the problems in the US of course - and they are all wondering what the maintenance is for - typical
what do you want them to do?
grovel in the damn dust and kiss your toes?
We pay for a game Potatomilk. If there’s scheduled maintenance and emergencies they should be providing players adequate notice and giving a rough time frame for when it’ll be back up and running. When your entire game is aimed at teens that used to play that are now older with children and very limited time, you should at the very least be putting out clear notices in advance by email, in the launcher, on the main login page and in the chat when you login “Scheduled maintenance is due to start in 6 hours. We estimate it’ll be down for 1 hour.” well in advance. Over 85% of players find out about scheduled updates or emergencies with a 15 minute shut down notice in game.
Can you imagine travelling home from work, putting the kids to bed and planning to play for an hour, logging in and seeing a 15 minute server shut down for an hour. Not knowing how long it’ll be down for, and having no notice prior to plan. Their customers schedule a time slot to play, set up their PC, get ready and then cannot play.
The very least Blizzard can do is start doing a better job at communicating. I have two friends that have quit because they’ve had 3 server shut downs in 5 days at the exact time they want to play with no notice other than a 15 minute in game countdown.
It’s ridiculous.
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Communicate professionally. You know what Deronimo meant.
bro what do you think the term “emergency” means?
this was not a “scheduled maintenance”.
if they gave you a “rough time frame” you would stamp your feet and yell when that time frame did not fit with their given estimate.
there is a notice on the launcher.
they sent out a server-wide warning.
again, what more do you want?
“but they said it was 15 minutes but it was actually 4 minutes only!”
like ok, so just… wait 15 minutes for the sake of what exactly?
damn man.
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Server is up again, I’m in game now.
Potatomilk, imagine every time you went to work, you walked through the door and your boss said, “Sorry, we’re closing this store. You’ll have to travel an hour to another one.” You already live an hour away.
You’d understandably say, “If you knew about this days ago, why didn’t you tell me? Fifteen minutes’ notice isn’t good enough.”
Now, if your boss said, “Sorry, it’s an emergency. The store has just flooded,” you’d understand. Emergencies happen.
But imagine this happened five days in a row, and every single time it was scheduled maintenance that your boss knew about in advance, yet you only found out when you arrived. By the end of that week, you’d be sick to death of it.
That’s my entire point.
Blizzard knows about scheduled maintenance in advance, but repeatedly fails to communicate it properly. Customers log into the game, start playing, and then discover the servers are shutting down in 15 minutes. Had they known hours earlier, they could’ve planned around it and spent their limited free time doing something else.
Emergency maintenance is completely understandable. But when it’s followed by five scheduled shutdowns with equally poor communication, that’s no longer an isolated incident. It’s a pattern.
And this is a gaming company. If you work in IT, you’ll know an emergency fix isn’t necessarily like a kitchen suddenly flooding. Often, developers identify a fault, investigate it, determine that it needs fixing urgently, and then arrange a shutdown to deploy the fix. There’s frequently some advance warning, even if it’s only an hour or two.
If Blizzard genuinely only discovers the need for maintenance 15 minutes beforehand, fair enough. I’ve got absolutely no issue with that.
But if maintenance is scheduled for that day, players should be informed before they even log into the game.That’s a perfectly reasonable expectation.
The Battle.net launcher doesn’t consistently show it. The WoW login screen doesn’t consistently show it. There are no email notifications, and I can’t even find a reliable official maintenance schedule.
Yesterday was the first time since launch that I’d personally seen a maintenance notice on both the login screen and Battle.net launcher. I’ve certainly not seen that consistently for scheduled maintenance.
Surely, at the absolute minimum, when you log in, there should be a message in chat saying:
“Scheduled maintenance today at 3:00 AM.”
How difficult is that?
I’m not complaining about maintenance. I’m complaining about the lack of communication and the complete disregard for customers’ time.
There’s a massive difference.
your inability to look for their announcement is your problem.
but that’s not whats happening here.