Cant Connect to Battle net

Support Technical Support
7

my ethernet is from greece and np, hmm i will try vpn and for 4g

8

Bnet services are unreachable here in lithuania (isp is Telia).

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
TELIA.BOX - 0 10 10 0 0 0 0
78-60-19-254.static.zebra.lt - 0 10 10 8 11 20 9
82-135-131-46.static.zebra.lt - 0 10 10 10 14 21 14
82-135-131-44.static.zebra.lt - 0 10 10 8 9 12 9
82-135-131-45.static.zebra.lt - 0 10 10 11 13 17 12
No response from host - 100 2 0 0 0 0 0
10.41.100.4 - 0 10 10 11 18 45 11
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ _____
1 Like
9

EU-Battle-net and corresponding services are NOT available since around 6:30am CET in my area. This means no login services, no webpages, no Blizzard App connection, nothing works, everything is in time-out mode. It didn’t happen after the scheduled server restart today, 25th of September, it happened around 2 hours after the restart, it was completely random, WoW just disconnected and it’s still like that.

Location is GREECE, ISP is Wind.gr. I have already reported the problem to my ISP. As I’m a network technician, I’ve tried every possible solution, from DNS changes, to different network settings, cards, etc. Nothing works, it’s not a local problem.

I’m posting this message using another ISP, since it’s impossible to reach eu-battle-net through my ISP, Wind.gr. I tried using alternative Greek ISPs, like Vodafone.gr etc, there is no problem with them.

Since there is another report from Lithuania, ISP is Telia, I suspect that it’s not related to my ISP or my country alone, and it has something to do with Internet routing in some major European backbone, which Eu-battle-net is currently blocking or experiencing difficulties with their connection.

We had EXACTLY the same problem a year ago, but with a different ISP (it was Vodafone last year who experienced the problem), affecting multiple Mediterranean countries (Italy, Cyprus, Greece, etc), around the same period (early autumn).

Please look it up and ESCALATE it so your technicians can repair the problem as they did last time. You can look up my previous message and you’ll get the idea.

Thank you for your support.

3 Likes
10

Can confirm. Can’t connect from Lithuania ISP Telia.

11

same here… wind 4g connection off, vodafone with ethernet works perfect

12

Hey all,

Thank you for the information provided so far. To have a closer look into this, please reply with the following information:

■ Date/time you first experienced the issue :
■ City and country :
■ ISP :
■ WinMTR test (created while experiencing the issue) :

In case you are not able to check the support page for the WinMTR information:

  1. Download WinMTR from the project’s site.
  2. Extract the contents of the .zip file to your desktop.
  3. Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
  4. Enter the IP address you want to test in the Host field. Please run the below test for each ip: 185.60.112.157 - 185.60.112.158 - 185.60.114.159
  5. Click Start , then launch the game you’re testing. If no connection issue is found in the first 5 minutes, restart the test.
  6. When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
  7. Click " Export Text " and save the .txt file to your desktop. Name this file WinMTR.
  8. Post the content of the WinMTR.txt file here, or share directly with us through OneDrive. If sharing the link with us here, place the link between `` to make Preformatted text.

Have a few seconds to spare? Let me know how I’m doing!

1 Like
13

■ Date/time you first experienced the issue :25/9 8am
■ City and country :Athens Greece
■ ISP :Wind.gr
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 382 382 1 1 4 1
62.169.255.58 - 0 382 382 10 11 17 12
62.169.245.121 - 0 382 382 9 11 47 10
62.169.252.250 - 0 382 382 10 11 17 11
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
No response from host - 100 76 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like
14

■ Date/time you first experienced the issue :25/9 10-12.17am
■ City and country :Thessaloniki Greece
■ ISP :Wind.gr
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
csp3.zte. com. cn - 0 291 291 0 0 1 0
62.169.255.75 - 0 291 291 21 21 36 22
62.169.247.213 - 0 291 291 21 22 64 21
62.169.252.97 - 0 291 291 27 28 46 28
62.169.252.250 - 0 291 291 28 29 44 29
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
No response from host - 100 59 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

15

Same No response on all 3. Downloaded a vpn and it works fine. I even called ISP (Wind Hellas) I don’t think there’s something they can do about it. It seems all IPs from this ISP are blocked from Battlenet. But on twitter I see people all around europe have the same problem.

3 Likes
16

same problem here with wind, witch VPN should i use Baryla?

17

There’s no right answer to that. Google for one, but free ones are bad. I’d rather this gets fixed than worked around. Also Stuck in logging in to game server.

18

Country / City - Lithuania / Vilnius
Time when issue first noticed - around 12PM LT time.
ISP - Telia

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
TECHNICOLOR - 0 74 74 1 2 4 3
78-60-219-254.static.zebra.lt - 0 74 74 2 3 6 4
82-135-179-120.static.zebra.lt - 0 74 74 3 5 48 12
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
No response from host - 100 15 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

19

This ^ . Can we have an update on the issue status please?

1 Like
20

We’re still forwarding reports that we get, so make sure to provide the information requested by Nenyasqi so that we can get it all looked into

1 Like
21

Sure thing Galcavon. Although I don’t understand what you’re trying to figure out here using this IP pinging tool, all answers will be the same tbh. I’m not going to pretend I know company policies and how you solve technical difficulties. So Here:

Country / City - Greece / Patras
Time when issue first noticed - around 12PM EEST.
ISP - WIND Hellas

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.254 0 21 21 0 22 210 65
No response from host 100 5 0 0 0 0 0
62.169.245.157 84 6 1 376 376 376 376
62.169.241.164 45 9 5 26 97 373 30
62.169.252.246 45 9 5 26 96 373 27
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
No response from host 100 5 0 0 0 0 0
1 Like
22

Date/time you first experienced the issue 2:40 pm middle eastern time
■ City and country : Muscat , Oman
■ ISP :Nawras

there is no response (0 packets received )

i turned on my VPN (Canada) and and everything works fine , but i want a proper fix please.

23

Same issue here.
Country / City - Greece / Volos
Time when issue first noticed - around 12PM EEST.
ISP - WIND Hellas
I got around it using ProtonVPN but w/o the vpn the problem persists

24

■ Date/time you first experienced the issue : Since 6AM server time
■ City and country : Sofia, Bulgaria
■ ISP : A1 Bulgaria

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 926 926 0 7 270 2
10.35.0.1 - 1 922 921 5 15 287 10
medium.interbgc. com - 0 926 926 6 16 279 8
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
No response from host - 100 186 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

It looks like this for the 3 IP’s you’ve given. I also can get around using ProtonVPN but the problems persists without it.

Thanks for looking into this.

25

■ Date/time you first experienced the issue : Since 9am server time
■ City and country : Sofia, Bulgaria
■ ISP : A1 Bulgaria

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 0 | 20 | 20 | 0 | 0 | 0 | 0 |

| 10.3.0.1 - 0 | 20 | 20 | 4 | 7 | 16 | 5 |

| catv-rtr1.catv.ekk.bg - 0 | 20 | 20 | 5 | 9 | 45 | 5 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

26

Date/time you first experienced the issue: 6 AM server time.
City and country: Thessaloniki, Greece.
ISP: wind.gr

netname: Tellas-NET
descr: Evergy S.A.
country: GR
admin-c: TA607-RIPE
tech-c: TT640-RIPE

185.60.112.157

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 21 21 0 0 1 1
62.169.255.87 - 0 20 20 14 14 15 14
62.169.247.201 - 0 20 20 14 18 51 26
62.169.252.81 - 0 20 20 23 23 29 23
62.169.252.246 - 0 20 20 22 22 28 22
No response from host - 100 20 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

185.60.112.158

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 184 184 0 0 2 0
62.169.255.87 - 0 184 184 13 14 32 14
62.169.247.205 - 0 184 184 13 16 40 14
62.169.252.97 - 0 184 184 20 21 31 20
62.169.252.250 - 0 184 184 20 21 28 20
No response from host - 100 184 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

185.60.114.159

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 12 12 0 0 1 0
62.169.255.87 - 0 12 12 14 15 22 14
62.169.247.201 - 0 12 12 13 13 14 14
62.169.252.81 - 0 12 12 22 23 27 23
62.169.252.246 - 0 12 12 22 22 23 22
No response from host - 100 12 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

Edit: Help us please.