Cant Connect to Battle net

Support Technical Support
12

Hey all,

Thank you for the information provided so far. To have a closer look into this, please reply with the following information:

■ Date/time you first experienced the issue :
■ City and country :
■ ISP :
■ WinMTR test (created while experiencing the issue) :

In case you are not able to check the support page for the WinMTR information:

  1. Download WinMTR from the project’s site.
  2. Extract the contents of the .zip file to your desktop.
  3. Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
  4. Enter the IP address you want to test in the Host field. Please run the below test for each ip: 185.60.112.157 - 185.60.112.158 - 185.60.114.159
  5. Click Start , then launch the game you’re testing. If no connection issue is found in the first 5 minutes, restart the test.
  6. When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
  7. Click " Export Text " and save the .txt file to your desktop. Name this file WinMTR.
  8. Post the content of the WinMTR.txt file here, or share directly with us through OneDrive. If sharing the link with us here, place the link between `` to make Preformatted text.

Have a few seconds to spare? Let me know how I’m doing!

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