I had to dig a bit to find this button, but at Step 3 you should’ve just clicked the middle button in the row when you opened up the Customer Support ingame panel, you instead clicked “Contact Support → In-game issues → Technical Issue → Report a Bug” before I landed on your imgur image.
We’ve asked to have the ingame links to be actually changed to redirect to the ingame button itself for awhile but Support has said that since it’s technically possible to create a toon and post for free at the US forums there’s no issue.