Used to be when you had an issue with the game it would be sorted out once a GM contacted you in-game. Now it takes multiple tickets to even get a half-decent reply from support via a garbonzo mailing system.
It does seem fishy that Deephaul Ravine pops up more than any other BG in the pool since its release.
It’s really not that hard to grasp. You have carts that give points when your team controls them and when they enter the tunnel, exactly like in silvershard, except controlling carts is even more valuable with a better rate of points / second, but you notice that if you look at the score for 2 seconds.
You have a crystal that you can capture that works like the flag in EoTS, also a familiar concept.
Then there’s the express cart on the top rail and that’s it, that’s the whole BG.
All epic BGs are more complex than this.
It would be nice if they added a section for BGs in the adventure guide explaining each map’s objectives.