Did the servers die?

Grumpys-draenor · July 13, 2020, 7:18pm

lol
I’m just trying to open HotS for a quick game

Elànor-pozzo-delleternità · July 13, 2020, 7:18pm

ahahah me too

Nasirah-the-shatar · July 13, 2020, 7:18pm

ya funny thing My husband who has same exact system as me can log in and out just fine. (we tested it) but I can not

Elànor-pozzo-delleternità · July 13, 2020, 7:19pm

yes i have a friend in discord who can login. We are in the same realm

Welthorn-chamber-of-aspects · July 13, 2020, 7:19pm

#when people pay to play, but can’t enter in game

Yryadorne · July 13, 2020, 7:20pm

Hello everyone,

We’re not seeing any issue with the login servers, or with the servers themselves, however it looks like we are receiving some reports from different players from around the same time frame.

In order to take a closer look into this issue, we would need the following information:

City/Country:
ISP:
Connection type:
Traceroute
Looking Glass MTR

Irønliøn-silvermoon · July 13, 2020, 7:20pm

I can not connect BLZBNTBGS80000021

Lucretzia-bloodfang · July 13, 2020, 7:20pm

I’m in sweden, what other countrys got this problem?

Nasirah-the-shatar · July 13, 2020, 7:21pm

FInland here- DNA Finland Cable 400mb

TRACEROUTE:
traceroute to 81.175.XXX.XX (81.175.XXX.XX), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.369 ms 0.373 ms 0.375 ms
2 37.244.24.131 (37.244.24.131) 1.013 ms 1.032 ms 1.035 ms
3 Blizzard Blizzard 1.091 ms 1.103 ms 1.109 ms
4 137.221.66.42 (137.221.66.42) 0.608 ms 0.628 ms 0.633 ms
5 137.221.78.76 (137.221.78.76) 8.803 ms 8.830 ms 8.831 ms
6 137.221.65.28 (137.221.65.28) 6.290 ms 6.266 ms 6.252 ms
7 137.221.80.32 (137.221.80.32) 6.390 ms 6.424 ms 6.445 ms
8 fra1-er1.dnaip. fi (217.78.199.76) 5.950 ms 6.092 ms 6.091 ms
9 hel4-tr2.dnaip. fi (62.78.110.198) 27.951 ms 27.878 ms 28.000 ms
10 hel7-tr2.dnaip. fi (62.78.107.16) 31.361 ms 29.240 ms 28.884 ms
11 hol1-tr4.dnaip. fi (62.78.107.196) 28.141 ms 28.121 ms 27.916 ms
12 lah1-sr21.dnaip. fi (62.78.117.119) 27.813 ms 27.845 ms 27.725 ms
13 oul3-sr3.dnaip. fi (62.78.112.188) 33.652 ms 34.039 ms 34.053 ms
14 * * *
15 * * *

13/07/2020 19:35:50 UTC

TRACEROUTE:
traceroute to 81.175.XXX.XX (81.175.XXX.XX), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.203 ms 0.221 ms 0.234 ms
2 37.244.24.131 (37.244.24.131) 0.470 ms 0.568 ms 0.591 ms
3 Blizzard Blizzard 1.242 ms 1.254 ms 1.263 ms
4 137.221.66.42 (137.221.66.42) 1.175 ms 1.198 ms 1.204 ms
5 137.221.78.76 (137.221.78.76) 6.390 ms 6.409 ms 6.419 ms
6 137.221.65.28 (137.221.65.28) 6.219 ms 6.470 ms 6.447 ms
7 137.221.80.32 (137.221.80.32) 6.403 ms 6.425 ms 6.421 ms
8 fra1-er1.dnaip. fi (217.78.199.76) 6.240 ms 6.261 ms 6.265 ms
9 hel4-tr2.dnaip. fi (62.78.110.198) 27.808 ms 28.986 ms 29.071 ms
10 hel7-tr2.dnaip. fi (62.78.107.16) 28.050 ms 27.826 ms 27.948 ms
11 hol1-tr4.dnaip. fi (62.78.107.196) 28.121 ms 27.853 ms 27.916 ms
12 lah1-sr21.dnaip. fi (62.78.117.119) 27.924 ms 27.953 ms 28.036 ms
13 oul3-sr3.dnaip. fi (62.78.112.188) 34.080 ms 34.104 ms 34.105 ms
14 * * *
15 * * *

13/07/2020 19:35:50 UTC

TRACEROUTE:
traceroute to 81.175.XXX.XX (81.175.XXX.XX), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.308 ms 0.314 ms 0.318 ms
2 37.244.24.131 (37.244.24.131) 1.069 ms 1.090 ms 1.098 ms
3 Blizzard Blizzard 1.199 ms 1.221 ms 1.226 ms
4 137.221.66.42 (137.221.66.42) 0.702 ms 0.728 ms 0.733 ms
5 137.221.78.76 (137.221.78.76) 6.490 ms 6.511 ms 6.517 ms
6 137.221.65.28 (137.221.65.28) 6.350 ms 6.370 ms 6.361 ms
7 137.221.80.32 (137.221.80.32) 6.497 ms 6.517 ms 6.824 ms
8 fra1-er1.dnaip. fi (217.78.199.76) 10.388 ms 9.789 ms 9.819 ms
9 hel4-tr2.dnaip. fi (62.78.110.198) 28.763 ms 28.437 ms 28.491 ms
10 hel7-tr2.dnaip. fi (62.78.107.16) 30.000 ms 28.169 ms 28.126 ms
11 hol1-tr4.dnaip. fi (62.78.107.196) 27.876 ms 27.961 ms 27.787 ms
12 lah1-sr21.dnaip. fi (62.78.117.119) 28.032 ms 27.850 ms 27.844 ms
13 oul3-sr3.dnaip. fi (62.78.112.188) 33.967 ms 33.777 ms 33.772 ms
14 * * *
15 * * *

13/07/2020 19:35:53 UTC

PING:
PING 81.175.XXX.XX (81.175.XXX.XX) 56(84) bytes of data.

— 81.175.XXX.XX ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

13/07/2020 19:35:50 UTC

PING:
PING 81.175.XXX.XX (81.175.XXX.XX) 56(84) bytes of data.

— 81.175.XXX.XX ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

13/07/2020 19:35:50 UTC

TRACEROUTE:
traceroute to 81.175.XXX.XX (81.175.XXX.XX), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.377 ms 0.357 ms 0.352 ms
2 37.244.25.2 (37.244.25.2) 0.685 ms 0.802 ms 1.144 ms
3 Blizzard Blizzard 1.392 ms 1.654 ms 1.718 ms
4 137.221.66.32 (137.221.66.32) 1.931 ms 1.967 ms 1.970 ms
5 137.221.77.66 (137.221.77.66) 9.526 ms 9.545 ms 9.548 ms
6 137.221.65.27 (137.221.65.27) 9.938 ms 9.953 ms 9.905 ms
7 137.221.80.34 (137.221.80.34) 9.839 ms 9.547 ms 9.509 ms
8 fra1-er1.dnaip. fi (217.78.199.76) 9.363 ms 9.060 ms 9.020 ms
9 hel4-tr2.dnaip. fi (62.78.110.198) 33.033 ms 32.788 ms 32.766 ms
10 hel7-tr2.dnaip. fi (62.78.107.16) 32.140 ms 32.381 ms 32.351 ms
11 hel7-sr22.dnaip. fi (62.78.117.15) 32.150 ms 32.138 ms 32.128 ms
12 oul3-sr3.dnaip. fi (62.78.112.188) 39.853 ms 39.760 ms 39.744 ms
13 * * *
14 * * *
15 * * *

13/07/2020 19:35:55 UTC

PING:
PING 81.175.XXX.XX (81.175.XXX.XX) 56(84) bytes of data.

— 81.175.XXX.XX ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

13/07/2020 19:35:55 UTC

PING:
PING 81.175.XXX.XX (81.175.XXX.XX) 56(84) bytes of data.

— 81.175.XXX.XX ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

13/07/2020 19:35:58 UTC

TRACEROUTE:
traceroute to 81.175.XXX.XX (81.175.XXX.XX), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.365 ms 0.348 ms 0.351 ms
2 37.244.25.2 (37.244.25.2) 0.952 ms 1.516 ms 1.707 ms
3 Blizzard Blizzard 2.707 ms 2.746 ms 2.755 ms
4 137.221.66.32 (137.221.66.32) 1.202 ms 1.227 ms 1.234 ms
5 137.221.77.66 (137.221.77.66) 9.562 ms 9.588 ms 9.594 ms
6 137.221.65.27 (137.221.65.27) 9.394 ms 9.419 ms 9.394 ms
7 137.221.80.34 (137.221.80.34) 9.740 ms 9.673 ms 10.144 ms
8 fra1-er1.dnaip. fi (217.78.199.76) 9.181 ms 9.205 ms 9.198 ms
9 hel4-tr2.dnaip. fi (62.78.110.198) 32.111 ms 32.320 ms 32.322 ms
10 hel7-tr2.dnaip. fi (62.78.107.16) 32.263 ms 32.079 ms 32.377 ms
11 hel7-sr22.dnaip. fi (62.78.117.15) 32.091 ms 32.222 ms 32.203 ms
12 oul3-sr3.dnaip. fi (62.78.112.188) 39.680 ms 39.818 ms 39.811 ms
13 * * *
14 * * *
15 * * *

13/07/2020 19:36:03 UTC

MTR:
Start: Mon Jul 13 19:35:50 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.7 0.2 4.7 1.2
2.|-- 37.244.24.131 0.0% 10 0.5 0.5 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.0 1.2 1.0 1.4 0.0
4.|-- 137.221.66.42 0.0% 10 0.8 8.9 0.5 82.2 25.8
5.|-- 137.221.78.76 0.0% 10 6.3 8.6 6.3 19.3 4.3
6.|-- 137.221.65.28 0.0% 10 18.3 16.3 6.2 93.7 27.4
7.|-- 137.221.80.32 0.0% 10 6.5 6.6 6.5 6.8 0.0
8.|-- fra1-er1.dnaip. fi 0.0% 10 6.0 6.0 6.0 6.1 0.0
9.|-- hel4-tr2.dnaip. fi 0.0% 10 27.9 28.9 27.9 31.8 1.2
10.|-- hel7-tr2.dnaip. fi 0.0% 10 28.1 29.8 28.0 41.7 4.2
11.|-- hol1-tr4.dnaip. fi 0.0% 10 28.0 28.1 28.0 28.3 0.0
12.|-- lah1-sr21.dnaip. fi 0.0% 10 27.9 27.9 27.7 28.1 0.0
13.|-- oul3-sr3.dnaip. fi 0.0% 10 33.9 33.9 33.7 34.1 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/07/2020 19:35:50 UTC

MTR:
Start: Mon Jul 13 19:35:50 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.5 0.0
2.|-- 37.244.24.131 0.0% 10 0.5 0.5 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.0 2.6 1.0 16.5 4.8
4.|-- 137.221.66.42 0.0% 10 0.5 5.8 0.5 51.4 16.0
5.|-- 137.221.78.76 0.0% 10 62.2 14.4 6.3 62.2 18.3
6.|-- 137.221.65.28 0.0% 10 6.3 10.3 6.3 33.4 9.1
7.|-- 137.221.80.32 0.0% 10 6.3 11.2 6.3 32.5 10.0
8.|-- fra1-er1.dnaip. fi 0.0% 10 7.8 13.8 6.1 25.8 6.6
9.|-- hel4-tr2.dnaip. fi 0.0% 10 28.6 28.6 27.8 34.6 1.9
10.|-- hel7-tr2.dnaip. fi 0.0% 10 28.2 28.3 28.0 29.7 0.5
11.|-- hol1-tr4.dnaip. fi 0.0% 10 28.1 28.1 28.0 28.3 0.0
12.|-- lah1-sr21.dnaip. fi 0.0% 10 37.6 29.3 27.7 37.6 3.2
13.|-- oul3-sr3.dnaip. fi 0.0% 10 34.5 34.0 33.8 34.6 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/07/2020 19:35:50 UTC

TRACEROUTE:
traceroute to 81.175.XXX.XX (81.175.XXX.XX), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.333 ms 0.333 ms 1.436 ms
2 37.244.25.2 (37.244.25.2) 1.461 ms 1.478 ms 1.484 ms
3 Blizzard Blizzard 1.489 ms 2.500 ms 2.533 ms
4 137.221.66.32 (137.221.66.32) 1.257 ms 1.285 ms 1.289 ms
5 137.221.77.66 (137.221.77.66) 9.376 ms 9.402 ms 9.409 ms
6 137.221.65.27 (137.221.65.27) 9.526 ms 9.472 ms 9.489 ms
7 137.221.80.34 (137.221.80.34) 9.413 ms 9.467 ms 9.911 ms
8 fra1-er1.dnaip. fi (217.78.199.76) 9.898 ms 9.374 ms 9.340 ms
9 hel4-tr2.dnaip. fi (62.78.110.198) 32.185 ms 32.108 ms 32.530 ms
10 hel7-tr2.dnaip. fi (62.78.107.16) 33.091 ms 32.658 ms 32.644 ms
11 hel7-sr22.dnaip. fi (62.78.117.15) 31.864 ms 31.866 ms 31.826 ms
12 oul3-sr3.dnaip. fi (62.78.112.188) 39.648 ms 39.635 ms 39.614 ms
13 * * *
14 * * *
15 * * *

13/07/2020 19:36:06 UTC

MTR:
Start: Mon Jul 13 19:35:53 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 37.244.24.131 0.0% 10 0.6 0.6 0.4 0.9 0.0
3.|-- Blizzard 0.0% 10 1.2 1.2 1.1 1.4 0.0
4.|-- 137.221.66.42 0.0% 10 1.0 4.8 0.5 41.7 13.0
5.|-- 137.221.78.76 0.0% 10 6.3 10.5 6.2 23.5 7.0
6.|-- 137.221.65.28 0.0% 10 6.5 6.4 6.2 6.6 0.0
7.|-- 137.221.80.32 0.0% 10 6.7 11.8 6.4 36.4 11.3
8.|-- fra1-er1.dnaip. fi 0.0% 10 6.1 8.3 6.0 17.7 4.7
9.|-- hel4-tr2.dnaip. fi 0.0% 10 27.8 29.1 27.8 37.4 2.9
10.|-- hel7-tr2.dnaip. fi 0.0% 10 28.1 29.6 28.0 39.7 3.5
11.|-- hol1-tr4.dnaip. fi 0.0% 10 28.0 28.1 28.0 28.2 0.0
12.|-- lah1-sr21.dnaip. fi 0.0% 10 27.8 27.8 27.7 28.0 0.0
13.|-- oul3-sr3.dnaip. fi 0.0% 10 33.7 33.9 33.7 34.1 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/07/2020 19:35:52 UTC

PING:
PING 81.175.XXX.XX (81.175.XXX.XX) 56(84) bytes of data.

— 81.175.XXX.XX ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

13/07/2020 19:36:05 UTC

MTR:
Start: Mon Jul 13 19:35:55 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.9 0.0
2.|-- 37.244.25.2 0.0% 10 0.5 0.9 0.5 2.2 0.0
3.|-- Blizzard 0.0% 10 1.2 1.4 1.1 1.7 0.0
4.|-- 137.221.66.32 0.0% 10 1.1 1.1 1.1 1.3 0.0
5.|-- 137.221.77.66 0.0% 10 46.6 24.9 9.4 65.9 21.5
6.|-- 137.221.65.27 0.0% 10 9.5 10.4 9.4 19.2 3.0
7.|-- 137.221.80.34 0.0% 10 9.6 9.7 9.6 9.9 0.0
8.|-- fra1-er1.dnaip. fi 0.0% 10 15.5 9.8 9.0 15.5 2.0
9.|-- hel4-tr2.dnaip. fi 0.0% 10 32.3 33.6 32.0 40.0 2.5
10.|-- hel7-tr2.dnaip. fi 0.0% 10 32.2 32.3 32.2 32.5 0.0
11.|-- hel7-sr22.dnaip. fi 0.0% 10 32.0 34.0 31.9 50.4 5.7
12.|-- oul3-sr3.dnaip. fi 0.0% 10 39.5 44.4 39.5 85.8 14.6
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/07/2020 19:35:55 UTC

PING:
PING 81.175.XXX.XX (81.175.XXX.XX) 56(84) bytes of data.

— 81.175.XXX.XX ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

13/07/2020 19:36:09 UTC

MTR:
Start: Mon Jul 13 19:36:00 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 0.7 0.8 0.7 0.9 0.0
3.|-- Blizzard 0.0% 10 1.3 1.4 1.1 1.5 0.0
4.|-- 137.221.66.32 0.0% 10 1.2 1.1 0.9 1.2 0.0
5.|-- 137.221.77.66 0.0% 10 22.5 19.9 9.4 57.7 16.9
6.|-- 137.221.65.27 0.0% 10 9.6 10.3 9.4 17.1 2.4
7.|-- 137.221.80.34 0.0% 10 9.7 18.7 9.6 53.5 15.7
8.|-- fra1-er1.dnaip. fi 0.0% 10 9.3 9.3 9.0 9.9 0.0
9.|-- hel4-tr2.dnaip. fi 0.0% 10 32.1 32.8 32.0 35.0 0.7
10.|-- hel7-tr2.dnaip. fi 0.0% 10 32.7 32.6 32.2 33.2 0.0
11.|-- hel7-sr22.dnaip. fi 0.0% 10 32.2 32.7 31.9 35.7 0.9
12.|-- oul3-sr3.dnaip. fi 0.0% 10 39.7 39.8 39.6 40.1 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/07/2020 19:36:00 UTC

MTR:
Start: Mon Jul 13 19:36:06 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.2 1.2 0.0
2.|-- 37.244.25.2 0.0% 10 0.8 0.9 0.6 2.2 0.3
3.|-- Blizzard 0.0% 10 1.3 1.5 1.0 2.3 0.0
4.|-- 137.221.66.32 0.0% 10 1.1 1.2 1.1 1.4 0.0
5.|-- 137.221.77.66 0.0% 10 9.7 24.4 9.4 104.2 32.7
6.|-- 137.221.65.27 0.0% 10 9.6 9.5 9.4 9.6 0.0
7.|-- 137.221.80.34 0.0% 10 10.0 20.8 9.5 76.4 23.9
8.|-- fra1-er1.dnaip. fi 0.0% 10 9.2 9.9 9.1 12.6 0.9
9.|-- hel4-tr2.dnaip. fi 0.0% 10 32.6 32.8 31.9 36.9 1.5
10.|-- hel7-tr2.dnaip. fi 0.0% 10 32.3 33.7 32.2 42.5 3.1
11.|-- hel7-sr22.dnaip. fi 0.0% 10 32.0 32.1 32.0 32.3 0.0
12.|-- oul3-sr3.dnaip. fi 0.0% 10 39.6 40.0 39.6 41.2 0.3
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/07/2020 19:36:06 UTC

Julith-draenor · July 13, 2020, 7:21pm

Yeah I’m 100% not giving that out publically.

Elahri-silvermoon · July 13, 2020, 7:21pm

But I can log in to my other account just fine. It’s just this account that I can’t. This isn’t some connection issue when I can use another account just fine. If it was a connection issue, it should affect all accounts, not only this account.

Tried this after someone else said they have people in the same household playing and it turns out I CAN log in to my other account just fine.

Goldpaws-hydraxian-waterlords · July 13, 2020, 7:22pm

Sweden here

Nasirah-the-shatar · July 13, 2020, 7:22pm

Error code BLZ51903006 - but husband who sits right next to me, same system, same internet he can log in

Leítha-ragnaros · July 13, 2020, 7:23pm

There is no ISP / connection problem, on the same network on 2 different computers, I can’t log in with my account, but my girlfriend account works on both pc… same network.

Julith-draenor · July 13, 2020, 7:23pm

I’ll say the traceroute times out halfway.

Sagrado-steamwheedle-cartel · July 13, 2020, 7:24pm

Belgium here; worked fine this afternoon.

Ìllidan-grim-batol · July 13, 2020, 7:24pm

Norway here

Dímsum-chamber-of-aspects · July 13, 2020, 7:24pm

Netherlands also can’t log in played whole day

Irønliøn-silvermoon · July 13, 2020, 7:24pm

eror code: BLZBNTBGS80000021 Turkey İstanbul

Valnet-sylvanas · July 13, 2020, 7:25pm

Is this happen often…long time i dont have problems