It’s a known bug, it’s been happening since we had the crowns from the store. There is no fix for this issue yet. It usually affects RAF/Store/Six month sub cosmetic rewards.
It will come and go of it’s own accord. It’s a nuisance but a known issue.
True enough, but @blizzdev this is unacceptable. People paid for these items and although the ToS says you are allowed to not care about it at all and people can have stuff taken away from them at your discretion I still think it’s a scam.