@ysbael Can’t u boot up in safe mode to update the patch ? Then boot up in normal mode although this has worked I’m getting lag for some reason so bitdefender is still messing with wow somehow my husband is trying to sort it now. But at least we know we have the latest patches on the system
Well I could, though it would take my computer out of action for hours whilst it patched the 16GB it needs. I use it for work constantly, so would be very unimpressed with that.
My point was rather that it is not a good nor sustainable practice to have to work around issues like this in a drastic way. They need to get it fixed. Workarounds just have the effect of giving them an excuse not to resolve problems.
I tried this but didn’t do much apart from making me dizzy and scaring the neighbours.
You are right though we shouldn’t have to use workarounds. Writing software is complicated, especially the size of wow, but it is never done in isolation, AV will be one of the known external considerations.
I’m a software engineer myself, I know what they would need to do in order to resolve this. It’s not something we can do for them, just supply necessary information so they can hunt it. The trouble with big companies like Blizzard, is they always keep developers away from the general public completely. That’s what the customer technical support staff are for, buffers to prevent millions of non-issues getting through to dev teams. It’s also why they mostly regurgitate stock answers to your problems, they are not generally developers and do not have the knowledge to resolve genuine bugs. Their task is to observe patterns and collect information. Unfortunately, they don’t have enough developers really, no games company does, and a big launch like this generates tons of bugs. If 95% of people are in-game, but have in-game bugs that are pissing them off, then they’ll prioritise fixing that. If the number of people who are really shut out of the game is small, it’s not financially worth their time to resolve the issue. Better to lose the customers than waste many developer hours trying to resolve it.
Hideous and I hate it, usually I refuse to work on those principles myself, but it is the common reality of modern development organised to the drum of marketing departments and accounts.
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Soooo, no real solution for this still??
I’ve had this problem since latest expansion… Heard it was bad so after trying everything suggested I just stopped paying for the crap.
And looks like you are right, they don’t care about helping us.
So sad when I’ve been playing since Beta, byebye WoW!
Yes, it’s utterly atrocious, well over a month without even an acknowledgement that there is an issue. Just get told it’s someone else’s issue to solve. Not really the antivirus company’s fault that whatever the patcher is doing mimics the behaviour of a virus or malicious programme. None of the other patches Blizzard has put out has triggered this, so why now? What are they doing differently? Fresh installs also have the same exact problem. Only they have the ability to find out, but they don’t care. I doubt the EU support staff have even passed on the issue to the developers to be honest.
My subscription unfortunately refreshed shortly before the patch and is a three monthly one, already had 5 weeks tomorrow with no ability to play the game. Only help “uninstall your antivirus”, great, like a gas company telling someone who has a gas leak to remove their windows to solve the problem. Just fix your installer.