Yeah, they’re completely hopeless.
Every single time they perform a faction merge they break a whole slew of different things.
I ran into a lot of this, and I contacted a GM asking if they could fix a few things up and make some restoration.
They told me to reset my UI and file a bug report. It was a hilariously long reply with no content of value.
Here’s a list of what went wrong: The bugs start showing up at point 4.
GM’s were unable and/or unwilling to help with any of it.
There used to be a time when GM’s would show up in blue robes to actually sort bugs out. That was the difference between a GM and a generic support representative, and it was one of the reasons we paid €15/mo.