There are layers on Gehennas. Customer Support does not have have a glass ball to see in the future and will not be able to tell you whenever the servers will open up again or not.
This is not a Support issue but a decision for the Community Team.
The realms are at maximum capacity and adding more would potentially cause realm instability creating downtime for everyone.
Edit: I see you’ve been spamming this over the forum already. You’re aware that it’s not needed to create duplicate topics right?