Dear Blizzard representative,
By your response and more specifically by the post you’ve directed us to, I strongly believe that you have not understood what the issue IS. So let me put it in simple words:
THE PROBLEM ISN’T THAT THE HEROIC WARFRONT IS NOT AVAILABLE.
You can enter the heroic warfront just fine. As evidenced by numerous post across a couple of threads, many people were able to get in.
THE PROBLEM IS THAT:
a) Enemy commander is bugged and often evades, attacks at weird times, doesn’t retreat after going down below a certain health level.
b) You can kill the enemy commander when he is attacking your base - this results in players winning the Warfront.
c) MOST IMPORTANTLY - many players who completed the Heroic Warfront (i.e. won the battle by killing the enemy commander) are NOT awarded credit for the Heroic Warfront quest (the one that awards a 430 item that you pick up from the NPC in front of the warfront table in Boralus). In other words, you can win the Heroic Warfront and the quest won’t be marked as completed. Many other players also do not get the achievement “Heroic: War is Hell” (or something like that) despite winning the Warfront.
P.S. Sometimes I really feel the Blues don’t read these threads and just post some random things. Either that or they’re robots.