Ticket from Blizz
Kate here, aka GM Tirwechi, at your service!
We’re awfully sorry about the wait time for this response. We’re currently very busy, but are doing our best to get through the queues as quickly as possible
I checked into this, and it seems that the bug from 2017 may have reared it’s ugly head once again, and be causing problems.
To get this resolved, please can I get you to submit a bug report in game (I have already raised it as a concern, but player reports are more valuable since they include game files), our QA team can work on sorting out a solution
I’d recommend trying again later this week, and hopefully things will have been sorted
I’ll leave you with a GM joke for now, to help make the day slightly better
What do you call Thunderbluff on fire?
The start of an AWESOME bbq, of course! (Bet you can’t guess what faction I play!)
Thank you for contacting Blizzard Customer Support, and I hope you continue to have a great day and a fantastic week/end!
English Game Master Team