I think that may have been a consequence of many cuts there in the past already, in that sense I’m guessing it’s not been the most fun place to work as it was these last few years. Usually that kind of situation is quite stressful.
What it’ll look like in the future will be anyone’s guess. I doubt it’ll improve, but I could be wrong.
If you don’t have enough people to do a job, you’ll automatically do a poor job. It’s as simple as that. I have no idea whether that was the situation, I have no inside info, but it’s been my guess with how CS has gotten worse over the years in combination with the many lay offs.
You’re blaming the wrong people if it’s been the consequence of lack of funding.
Say, 5 people are needed to refill the supermarket aisles. And then they lay off three people, and two get to keep their job. The fact aisles are getting refilled slower is not the fault of those two employees, but of the supermarket for not hiring enough people to do a good job.
I don’t care that tickets have been slower. But when they finally respond to a ticket they don’t read what your problem is and just says “Go check wowhead”.
They don’t deserve to work in CS and honestly I don’t care at all what happens to them because of how disrespectful they’ve been towards the players.
It’s not about the time it takes them to respond to tickets, it’s about the quality they give to the players which have been the worst out of any company in the world most likely.
I don’t envy anyone trying to get into the game industry these days. Between the pursuing profit at all costs and the weird purity spirals surrounding attempts to shun people based on personal and political beliefs it truly is in dire straits.
Female attendance at IT engineer type semesters was roughly 380:20 in my time, so seeing a team in this area consist almost half of women tends to leave people wondering.
They lost a lot of expertise and experienced staff with the Versaille closures. So I’m expecting much of the same. Also MS support has been so dire so if they are going to outsource it like that tweet claims then I don’t have high hopes.
I also appreciate that many don’t feel it can get any worse than ‘have you read wowhead’ responses that we’ve been getting for some time.
I genuinely get that. I still think it’s more a symptom of overworking the few humans you still got scattered about than anything tho. Especially in customer support it’s a recipe for burnout and the sensation you’re not valued for your contribution, while also knowing you’re not making customers happy because of the lack of time and space to do so. But I may have drawn too negative conclusions there over the years, it struck me as potentially something like this yet it’s a guess
If it has been anything like this, I hope they find better and more enjoyable jobs.
This happens all the time when one company obtains another .
Than suddenly a lot of people “Decide to Peruse their goals and seek new opportunities in a different place”
Usually the reason is :
employee 1 does graphic design
employee 2 does graphic design
You don’t need two , so one of them is “encouraged” to seek new “opportunities” . Usually from the obtained company as you really have no reference how well the new guy works and you are satisficed by your own guy works . The bigger the company the more people that this will happen to .