Hey all,
I can confirm that this is currently under investigation by our developers. There may be some confusion that may have occurred following the order of the rewards last week.
As with the previous Drops, please make sure that:
- You have attached your Twitch account, from the Battle.net website (and not the other way around). If you haven’t done so, you should have up to 7 days to do so after claiming a reward.
- You have claimed the Drop on Twitch’s side.
- You have waited 48 hours after claiming the Drop: it is not uncommon for Drops to be delivered after a day or two depending on the number of claims happening at the time.
You can post the following information if the issue persists:
- Verify and confirm that your Twitch account is linked on your Battle.net account management page
- Verify and confirm that you have claimed the Drop on Twitch
- Confirm that you have waited 48 hours
Please use this thread as soon as possible. We cannot guarantee that the developers will have the ability to verify if you were eligible after a few days once the event ends.
If you haven’t receive the Drop on Twitch (i.e. there’s nothing to claim in your inventory), you can also find more information:
Finally, please note that Game masters cannot grant Twitch Drops via tickets. Our developers are however investigating the issue, and should be fixing broken claims / rewards on their end.