Hi,
If you suspect that something is not working as intended then its is best to report this a bug, via the in-game bug report tool.
This option sends reports directly to the QA and Development team, who can better investigate, additionally these reports include game-data which is included, which better aids in those investigations.
If there is something wrong then the development team can work on deploying a patch or hotfix.
Please note that Customer Support is unable to add or alter your Honor/Conquest totals.