Real problems of Shadowlands and previous expansions
This review kinda sheds light on whats happened to WoW and why
TLDR from a WoW review from Patrick J. Colliano:
Ion Hazzikostas, the current Game Director of Blizzard’s World of Warcraft, is, simply put, the worst thing that ever happened to World of Warcraft.
During his disastrous tenure, he has overseen the worst changes of all, and the game has changed from an enjoyable pastime to something like a disagreeable job.
I don’t know what motivates his decisions — perhaps the team he oversees is a mere skeleton crew compared to the team of developers of Warcraft’s heyday during Wrath of the Lich King expansion — but what characterizes his tenure as Game Director is transparent attempts to make progress as time-consuming as possible. The more speed bumps he can place in the way of the players, the more time they spend on it. Consequently, the less content his team needs to create.
*And once you realize his motivations, the stumbling blocks become obvious, running from the relatively trivial details to the major aspects of the game. His favorite tactic appears to be making travel a much more demanding task. Compare the exploration of Arathi Highlands, for instance, to trying to navigate Argus.
These aspects of the game, which can only be described as being sabotaged under Ion’s inept direction, simply work to make the minor aspects of the game more time-consuming. The more time players spending on farming materials and traveling, the less time the players have to quest, do dungeons, battlegrounds and raids. Therefore, the less content Ion’s team has to create to keep the players entertained.
Paradoxically, it seems that Ion works hardest to avoid working. Inflicting stalling tactics on the players seems to be the MO.