I would try using the characters stuck service on the website instead. To see if your character can be moved somewhere safe for you.
https://eu.battle.net/support/en/help/product/wow/197/834/solution
If you’ve already used this service you will need to raise a ticket instead and a GM will move your character for you.
It might be worth reading this blue response
Continuing the discussion from How do I get my character back?: