Unable to complete quest "harnessing the power" (BUG)

Support Technical Support
1

My god when i say i’ve been appalled by Blizzard’s customer service its an understatement. For the past week i have been trying to get a HUMAN reply about a game breaking bug with the quest “harnessing the power” where you use the black dragonscale on the heart forge to enhance your heart of azeroth. I bought shadowlands for £59.99 and had a 120 boost included. I used that 120 boost on an orc warrior. an hour or so into playing my new warrior character i come across this quest, which i have done before as i have other characters. when i went to use the black dragon scale on the heart forge it did the cool animation it does and gave me the broken dragonscale which vendors for 100g in my bag, HOWEVER. when looking at the heart forge there is no essence to put onto your heart of azeroth meaning i cannot complete the quest, meaning i cannot use this character to progress (this was literally one hour after spending money on the new expansion)

I instantly thought “hmm okay ill contact blizzard and get this fixed” but 24 hours later after a in depth ticket on the problem all i got from this company was an automated message asking me if i had checked wowhead on how to complete the quest…

and before people comment, yes i have literally re installed the whole game twice now in an attempt to try and fix the issue. I am just disgusted at how shocking the customer service is at blizzard. Like in my many tickets i would like a full refund of shadowlands along with a new 120 boost so i can start this character again…

2

Looks at seemingly multiple threads

3

What do you mean?

4

He means that you only need to post about it once.

Not once here, once there, once more everywhere.

Both the technical support and customer support posts go to the same guys, so posting on “both” is not beneficial. There does seem to be a large contingent of players who seem to think that making multiple posts about the same problem will get them faster service. It won’t, and the forums are not a replacement for an in-game ticket.

I suspect that you got an automated ticket response because the manned ticket queues are multiple days long right now, and GM’s don’t generally handle bugs or bug reports. However in your case where the bug blocks progress, a GM is usually needed.

Though I do have to wonder if it actually is blocking progress, which is why you were directed to other resources? I’d advise you to reopen the ticket.

5

The ticket has been open for 5 days mate