Unable to complete the quest "Harnessing The Power"

Support Customer Support
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My god when i say i’ve been appalled by Blizzard’s customer service its an understatement. For the past week i have been trying to get a HUMAN reply about a game breaking bug with the quest “harnessing the power” where you use the black dragonscale on the heart forge to enhance your heart of azeroth. I bought shadowlands for £59.99 and had a 120 boost included. I used that 120 boost on an orc warrior. an hour or so into playing my new warrior character i come across this quest, which i have done before as i have other characters. when i went to use the black dragon scale on the heart forge it did the cool animation it does and gave me the broken dragonscale which vendors for 100g in my bag, HOWEVER. when looking at the heart forge there is no essence to put onto your heart of azeroth meaning i cannot complete the quest, meaning i cannot use this character to progress (this was literally one hour after spending money on the new expansion)

I instantly thought “hmm okay ill contact blizzard and get this fixed” but 24 hours later after a in depth ticket on the problem all i got from this company was an automated message asking me if i had checked wowhead on how to complete the quest…

and before people comment, yes i have literally re installed the whole game twice now in an attempt to try and fix the issue. I am just disgusted at how shocking the customer service is at blizzard. Like in my many tickets i would like a full refund of shadowlands along with a new 120 boost so i can start this character again…

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Sir, this is the Argent Dawn roleplay server forum, we are not Blizzard.

3

Hey mate! I suggest you try here:

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is this blizzard HQ?

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No, this is Argent Dawn

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This is Argent Dawn
Your call is important to us
Please hold the line for an operator
For general problems press 1
For tech support: press 2
For a human operator: press 3
For a non-human operator: press 4
Return to main menu: press #

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Have a reply from the legendary Chad commander Garithos;

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imagine reinstalling the game twice and then somehow still manage to post on the wrong section of the forums

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Support forum is the best way to go as suggested as they usually reply there but… how did you end up here on AD forums?

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Seems to be a bug with the forums or something. It happens regularly and people don’t seem to have an idea about how that happened.

Or a bored moderator moving topics.

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Sounds like it’s a server side issue rather than a client side issue so this was pointless!

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I’m not sure how a roleplay realm can help you with this.

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What’s your Heart of Azeroth level?

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Hey man, can you post a screenshot of how your Heart Forge looks when you have it open? + A screenshot of the quest log/ for that specific quest.
That will let us confirm that you are actually stuck.

Can you also please try:
Right-clicking your portrait to ensure there’s no leave group option (maybe you were/are in a raid group, preventing quest credit)
Abandon the quest
Re-take it and check if it auto-completes or lets you try the activity again.

If none of that works, explain that you can’t get quest-credit as the item has been used (and did not give credit) - and that you need them to manually flag the quest ready to hand-in.

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hey dude, it wont let me screenshot it however when opening the forge there is no essence to place into the heart and so i cannot complete it.

Yeah im not in any party at all, you can’t abandon as it is main quest line :frowning:

I have mate for the past week ive tried to get through to GM’s but no one has even looked at it.

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As already mentioned in your other thread here

‘The thread above’ is the one I linked where it said that a GM can solve it. Also keep the ticket open and don’t cancel & open another one. Each time you do this, you go to the back of the queue again. Yes, there are delays but they’ll get to you and ‘clearly and briefly’ are important.

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