Dottie, if you honestly can’t see how unneccessarily condescending this sounds without being completely sure that you know what this person saw, then I don’t know what to tell you. How did you help that poster other than talking down to them? What if it turns out that there’s an error in the popup and you just gaslit some forum poster about what you just told them they definitely had to be seeing?
Are you telling me I must be mistaken too because I didn’t get a popup on any character I applied the gift to?
I know what I saw. And I saw a warning about Heritage gear, if they didn’t then they clicked on it without reading it. Which is their fault, and I don’t care how condescending that sounds.
The only time that warning doesn’t appear is if you already have the heritage gear.
You heard it here first, folks. Dottie is 100% certain that there is no situation on live realms where that popup would not be shown, because Dottie saw the popup. This means everybody else sees the popup. Regardless of what character, what circumstances their account is in, if they’ve used a boost before, if they haven’t used a boost before, how long they’ve been inactive, if the character had been inactive for so long that they had to do a force name change before or after the gift, no matter rain sleet hail snow, that popup will show.
There is only ONE reason the popup won’t show, and that is when you have heritage gear.
Dottie said so. And it’s YOUR fault if you don’t see that popup.
So I must be mistaken. And so is the guy who posted this thread.
Both of us had to have seen a popup. We’re just not intelligent enough to see and understand what the popup says.
There you go folks, helpful forum goer 101. Thank you Dottie.
I did not receive that notification Dottie - I’ve also tried it on my other AR characters to see if this pops up and no, it does not. This was also posted in the US forums as known bug.
Funny enough, I used the lvl60 boost from DF on a dwarf DK and I got the Dwarf Heritage Armour quest straight away when I logged in despite being ‘Friendly’ with IF (?)
I on the other hand looked up “helpful posts” and your name ain’t on that list, Dottie.
There was nothing passive about my post. I am calling you out for using these forums to somehow boast a fragile ego by being condescending towards others, even when the people come forward with a legitimate gripe that should be addressed. You admit that you don’t care about sounding condescending.
You probably went in game, tried it out and didn’t see the popup either, which is why you moved the goalposts with “maybe it only happens the first time you do it”, as if that somehow made it better to not include the warning “using this gear upgrade will not allow you to obtain heritage armor” every time this service was performed.
There is no scenario where that warning should not pop up on every single eligible character that the user wants to trade heritage armor eligibility for a substandard catch-up gear set.
I just did this for the first time on an account I haven’t used in 2 years on my laptop, which is completely separate from my original battle.net account.
The character WAS eligible for heritage gear.
There was NO popup about heritage armor.
There was a choice about resetting my quests or keeping them in my quest log, a final “are you sure you want to upgrade” and not a single word about that costing my character their heritage armor.
So I decided to look at that process from another perspective and went to Youtube where someone posted a video of the process, a month ago, so likely from the PTR (where the context-less Wowhead screenshot is from). As you can see, both his characters have the “gear update” text flag:
https://www.youtube.com/watch?v=u-pO3fbgsC4
He does it twice in this video. Not a single popup about heritage gear.
So now we have your “trust me bro, I saw it” against the OP and mine “trust us bro, we didn’t see it” and let’s just assume that the other people posting about this are just as bad at reading popups as we are:
So Dottie, this statement you made right here about this completely new system that’s not been extensively used by the public yet:
Unless you are a Blizzard QA employee - in which case shame on you for behaving like that on a forum full of your customers - and have full insight into bug reports and client behavior on every single target system, that is a statement you will only ever make if the only goal you have is to desperately be right about something.
So it seems there is some confusion around this stemming from issues on the PTR combined with some assumptions based on other problems about unintended boost restrictions.
In short though:
The Gear Update shouldn’t remove your eligibility to unlock heritage armor
Currently we have no evidence that the Gear Update does remove eligibility
So any characters that can’t unlock this likely already had eligibility removed by one of the other things mentioned here:
EDIT: Quick update to say we’re taking another look at this, just to make sure. Thanks all!
I resubbed two days ago to find the game is a mess and blizzard staff being less than helpful.
I wasted 12 hours leveling this character for the heritage armor, Now I cannot get it because I accepted the “Welcome Back” Gift that gave me worse armor than the Heirlooms I already had on at the time.
Opened a ticket and it got closed with a standard response that game masters cannot give me achievements.
We cannot do anything in this game without consulting several forums first to check if its “Safe” to do. Every wrong mouse click might result in hours wasted. this is not fun.
Used the Stormwind reset to send my character back and then levelled to 50 and upon hitting level 50 I wasn’t rewarded with the set.
I believe this is because I used the Gear Update feature, but I didn’t know it would reset the progress, there really was not any warning for it. I was really excited to use the clear quest and update feature to get back into levelling old characters, especially allied race characters, as surely it was intended, but this put a real downer on my day.
I hope this isn’t intended. It doesn’t seem like its in the spirit of what the feature was meant for.
Bugged for me aswell, dinged 50 with my Highmountain Tauren without level boost but i did use the gear update on level 32. When i dinged 50 i didn’t get a quest. I tried relogging, exiting and re-entering the game but nothing worked for me. So if this is not intented i hope it will get fixed soon. But to be safe i’ll wait a bit before going for the other heritage armor sets.
Hello, i am a player from the Argent Dawn Server.
I just leveled up my Nightborn Demonology Warlock - His name is Valkoryon, and i did use the Gear Update on this character when he was level 34.
And i did not saw the quest for the Nightborn Heritage Armor which tells me to return to Suramar.
I even go there, but i do not have any interaction, nor a quest for the armor.
So, yesterday I hit level 50 on my Kul Tiran Druid and didn’t receive the quest. I didn’t boost her, nor change race/faction. However, I used the Gear Update…
This is bugged for me too, Blizzard GMs (who used to be far more involved) said:
After having researched your situation, I verified that there is an issue with the Welcome Back gift being considered a Character Boost which is preventing this Heritage Armor quest from being picked up. We apologize for any inconvenience that this might have caused you while our developers fix the issue.
In this case, we ask you to submit a bug report about this issue so that our team can investigate further with you.
The bug report helps the appropriate team be aware of any issue that needs to be fixed, so that you can have an even better gaming experience!
So yea… very much bugged, something that Blizzard needs to rectify as its flagging as a “character boost” and it 100% shouldn’t be as we aren’t gaining levels we are gaining gear due to their mess up with squishing levels.
